The player from Venezuela is dissatisfied with the casino’s RTP (Return to Player). We were forced to reject this complaint because the player didn't provide sufficient evidence.
BetFury Casino - Player complains that he didn’t win anything.
Amount: 1,000 ₮
BetFury Casino
Safety Index:Very highSafety Index
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9.8
BetFury Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, the casino is called "betfury", I have been playing for more than a year and just when I make high bets, the system does not allow me to hit!
For more than a year I tried to recover, just over $600 and in the end I lost around $300 added to that... the total losses exceed $900, (removing the accounts between withdrawals and deposits on the page).. the system always worked the same.. the live help operators say that the results are random, but that's false! because always at high stakes, he did not allow me to hit!
Totally penniless!
This has led me to a terrible depression! Despair has made me think of hurting myself! I have a lot of problems because I'm from a place in crisis! $900 won't mean a lot of money... but the psychological damage that I have left with this experience, I don't want to relive it anymore!
I just want a refund of my money! because the year and a half that I was there I will not recover it!
They don't answer me in the live help system of the page!
When they answered they just said that everything is random! But it is false because in the hit statistics the machine did not let it hit when the bet was raised to recover!
The game that lost the most money is "dice".
I don't care if they ban me from the casino, I don't care, because that hit system is not fair!
I just wanted to recover and retire, but even that couldn't!
Automatic translation:
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1 year ago
Dear Cerc25,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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1 year ago
Translation
It is not a matter of bad luck, I have been trying to recover for more than a year, increasing the bet does not allow me to hit, note that my bets are low at the beginning, to avoid big losses, it allows me to hit once in a while, but when I start to increase the bet no longer allows me to hit more.
As well as these two images, there is the game history.
Always when increasing the bet it no longer allows you to hit!
Then what do I do? I resign myself to losing all my time and my savings for a fixed game?
Does it seem fair?
I repeat, I have been trying to recover for more than a year and the system always does the same!
I feel tired of that, I just wanted my money and not bother anymore..
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1 year ago
Translation
Here the latest bets!
In this case it was the last thing I had left in btc...
the same thing is repeated... look at the third column (bet) and the fifth column (hit)
Just when you increase the bet, the system does not allow you to hit anything! 
Automatic translation:
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1 year ago
Thank you for your reply, Cerc25. Well, I clearly see that you had some winnings here and there. It seems you believe that you should win back at least the same amount you deposited, but please understand that is not how online casinos work and there is always a chance you will lose everything, which is a risk you take voluntarily. Again I would recommend that you check out the article I posted in the first message.
I am afraid that it is very difficult for us to proceed with a case like this without strong supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
