Betfoxx Casino - Player’s withdrawals are delayed and ignored.

This is an email I sent to them, no reply.

Even when i go onto livechat they ignore me

Name [removed by Casino.Guru admin]

Email [removed by Casino.Guru admin]

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Please explain to me why do you feel is it correct t to delay my withdrawals even though I have a verified account unless you have no genuinely intention to pay.

My withdrawals below have not been paid and you have gone over your own stipulated terms and conditions as shown on your website.

Withdrawals IDs 701824 21.08.24 00:20 £500

Withdrawals ID 701816 20.08.24 23:58 £500

I have messaged live chat many times, they are no help at all and they have asked me to email you

Please sort this out immediately

They are not interested in paying nor do I feel they will pay....so honestly frustrating that they steal your money. I have messaged live chat so many times, they now ignore me and don't reply to my comments

Emails , no answer as well

Dear Jkhan1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning

This is my 1st withdrawal with this company.

I am a verified customer and I'm a experienced casino user. So I didn't use any bonuses or anything as I know there are wagering requirements

Thanks

I have just logged into my betfoxx account now at 2330, they have cancelled the withdrawals and returned the balance on the account...another delaying tactic used by this useless casino

I have had to withdraw the funds again and now they are pending again, they are taking the mickey out of the whole system, totally dishonest casino

my initial withdrawal was 21.08.24, now another one has been initiated on 05.09.24 after over 2 weeks....now they will delay again as usual

Thank you very much, Jkhan1982, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks for your reply.

When do you think I may get a resolution if any?

Thanks

J khan

Hi Jkhan1982,

My name is Romi, and I will be in charge of your case from now on. I would now like to invite the Betfoxx Casino representative into this conversation.

Dear Betfoxx Casino,

Could you please provide more information about this case to clarify the situation?

Thank You in advance.

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jkhan1982,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Romi