Betfoxx Casino - Player's withdrawal remains delayed.

Pending withdraw hasn’t been processed for payout wait time has been too long and no response via nuemorous emails sent.

Dear herberthinemoa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfoxx Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas

I have not made any previous withdraws in the past and have not used any bonuses to accumulate my winnings…

I’d like to give Thanks for your assistance whilst navigating this process.

Thank you very much, herberthinemoa, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear herberthinemoa,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Betfoxx Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Betfoxx Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response!

Best Regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for your continued support on this issue.

Dear herberthinemoa,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Romi