BetFlip Casino - The player's withdrawal is delayed.

Deposited 5x£200 equaling £1000. Lost 1st 4 £200 deposits and then ive got my account up to £1900. Made a £500 withdrawal and still pending for ages. Live cgat seem to ignore me and i email them and no reply, when i finally get hold of someone on live chat they say just wait, told me i will get an email from the proper team within 24hrs, again nothing. I have £500 pending and £1400 in balance. If i use another ipad i get live chat straight away, then they ignore me again. Money just pending

Hello Swimboy69,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFlip Casino. Please allow me to ask you a few more question before we would move forward.

Are these your first ever withdrawal requests from the casino? Are the rejected ones visible on the screenshots provided canceled by you or the casino? Is your account already fully verified?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money, so if you requested only a week ago, the casino is still within a good time frame specially if it's your first ever withdrawal request.

Looking forward to your answer.

Regards,

Nick

Yes this is the 1st withdrawal from this casino, the rejected ones, one was me not putting the rite address in and the other ones were from the casino stating they were over busy to process it. My account is fully verified

This is me trying to live chat. Ignoring me

Ive been able to still make bets. They told me id recieve an email within 24hrs 4 days ago. Ive not had one and cannot get hold of anyone. Withdrawal still pending

so my withdrawal got rejected, so ive now withdrew £1000. Lets see how long this takes to be rejected. This is very wrong

Hello Swimboy69,

Thank you for all the update you provided. When exactly was the last time the casino responded? I will be also forwarding your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Swimboy69,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite BetFlip Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear BetFlip Casino Team, could you please state the reason why the player's original withdrawal has not been processed and when can he expect the payment? What is the estimated time frame?

Thank you in advance for providing the information.

We would like to ask BetFlip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Swimboy69,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru