BetFlip Casino - Player is facing withdrawal problems.

Unfortunately I am another person who has fallen into the Betflip trap.

I have created my account without any inconvenience, carry out the identity verification before making my first deposit. I received the Email from Betflip in which they informed me of the approval of the documents and the total verification of my account, so it was that I decided to make my first deposit of 1000usd. In total I did not make more than 10 bets on different sports and with a bit of luck I won some of them for which the site decided to lower my betting limits to only 10 usd, these limits are not what I look for in a betting site then I decided to withdraw my money and go elsewhere. The nightmare begins when I request my first withdrawal and after a couple of hours it is rejected, I contact support and they tell me that I need to send a selfie of myself holding my ID, I instantly sent that documentation and since then they never answered me in the chat live as well as via email, I simply lost 100% of the communication with the site. Since July 15 I have made more than 10 withdrawal requests and all of them have been rejected and I do not know the reason. I have many transcripts of the chats and also some screenshots to attach if necessary.

Dear tomileevm86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

Thank you in advance for your reply.

Best regards,

Petronela

Hi everyone, sorry for my English, I'm using google translate because I'm not a native English speaker. My account is already fully verified, all the documents have been sent and approved by BETFLIP. They simply stopped answering the support, they have even blocked me from the LIVE CHAT and they do not answer a single one of my EMAILs, I have also noticed that if I use a different device to communicate with the support, they answer instantly. They have not told me what the problem is, they simply do not answer and reject all my attempts to withdraw money.

Dear tomileevm86,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of BetFlip Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.