Betfair Casino - The player's account got closed.

betfair restricted my deposit and withdrawal after i tried to make a deposit with my european bank genome they asked me for my passport, bank statement to prove my residential address, bank statement to prove ownership of my card genome with which i tried to make a deposit, and also proof of ownership of my neteller and skrill, after I sent it all they just closed the account and do not even want to return my money. This is my money and they have no right to take it away, this is my account and my money.

an interesting question also arises: Why did they ask for all these documents if they were going to close my account?

That is, they decided to close the account after they saw my documents. It's strange because I can prove ownership of any accounts from which I made a deposit and withdrawal of funds, also I can prove the legality of the origin of these funds, I can prove my address of residence.

I still have a theory that I would not like to believe, but still, maybe my Ukrainian citizenship influenced their decision to close my account, maybe because of the war, or they thought that I could not own an account in a European bank, I don’t know . But I ask you to look into this matter.

Hello witlexlab,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betfair Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly was the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the casino has right to close your account if you had no remaining balance there without any reason given.

Looking forward to your answer.

Regards,

Nick

Dear witlexlab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't know since when, because I uploaded the photos on the website, they didn't write anything about the documents, they didn't write that something was approved and something was not, they wrote to me that they were closing my account and that they are keeping the remaining 71 euros

Hello witlexlab,

What did the casino respond to you when you contacted them with this issue? Could you please forward the e-mail communication to nikolas.b@casino.guru?

sent

Hello witlexlab,

Did all the documents or payments you made or tried to withdraw from the casino belongs to you? Would it be possible to forward the document after which you got blocked to nikolas.b@casino.guru?

Dear witlexlab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.