BETANDYOU Casino - Player's refunds for errors have been delayed.

This is not the same complaint as the previous one. This is the part that was not adressed, I would kindly request for it not to be deleted.

Several errors in the software/games, resulted in me losing my stake without even playing the game. Support recognize the error at 1st, promised a refund, but none was ever processed.

After that, all the other errors were ignored, and no refund were ever processed, even though support says Errors on the game will be Voided and refunds due.

Hello Gambler123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

Dear Nick,

I do not have my game history in Excel format. The casino also doesn't attend any request, so I don't think it is possible. Either way, I will send the communication i have with the casino, as well as the screenshots for the Errors, where the error is clearly visible.

Please advise the exact time of the incident.

The game does not allow me to check records from over 1 month ago. I don't know the exact date, but most of the errors occured during February to May. Especially in Late February, early March and May.

I can tell you that the 1st time I contacted support regarding the issue was on the 26th February. By now, I had encountered the error a couple of times and I noticed that when I pressed OK, the game would disconnect and the stake wasn't refunded. That's why I started to take screenshots every time there was an error.

I received the message 3 times, "Establishing connection", and afterwards the error popped up, i pressed ok and the game disconnected. When i tried to join the game again, if i wanted to keep playing, i needed to start a new round. I didnt receive the stake back after the error.

You can also see, that the casino told me, they would return the rounds or the stake in 48Hours. This never happened. After this, every time I had an error and asked the support for help, they always said, they were not liable for errors, and there would be no refunds.

Best Regards

Dear Nick,

BetandYou decided to close my account In order to not allow me to collect any evidence...

I am unable to log in. I have tried countless times. I don't know what else to do. I can only share what I already have in my phone.

Hello Gambler123,

If there is no evidence to support the issue, unfortunately, there's nothing more we can do, especially considering the amount of time that has passed since the incident. The errors you experienced may have been caused by connection issues on your end, and without evidence to prove otherwise, we are unable to assist further in this matter.

We recommend reaching out directly to the game provider or the casino's licensing authorities for additional support.

Is there anything else we can assist you with?

Regards,

Nick

You can clearly see the support acknowledged the error and said they would refund the stake. I took screenshot of the Errors, its definitely not from my side. The error clearly says to contact support, which I did. My connection is always good, it was 100% not on my side.

Betandyou is a scam, said by one of the Master licenses in Curaçao.

All the evidence is there, they even blocked the access to my account, its extremely unfair to just say "without any more evidence ", when the casino is doing their hardest to Scam me.

What more do you need me to provide?

Here you have the conversation. An admission of the Errors is not enough proof? Seriously?

26 February - Problem reported and forwarded to the "Specialists"

27 February - Support acknowledges the errors and say they will process a refund in up to 48H

29 February - 48H have passed, Customer support say, rounds will be returned until the end of the day. Nothing was ever refunded.

Dear Nick,

Its more than obvious that these "Specialists" are only specialized in the Art of Scamming, Deceiving and delaying their players. They successfully said they would refund me, 2 weeks went by without a refund, they went back on their word (How did i not see this coming knowing they are not trustworthy). This is a tactic used by Scam casinos without a good reputation, which is the case, please let know if you need any more evidence. Even though they blocked the access to my account, I have screenshots saved with the evidence.

Here you have more proof, they acknowledged the error, and even after claiming they would process a refund, they started claiming they would not, based on a rule that says " Errors in the games = VOID BET "

VOID BET = Refund of stake

I hope this is more than enough evidence. It's more than clear. I have proof of the Errors, proof of the admission of the Errors and proof that they said they would process a refund. The facts are all there.

Regards

Dear administrator. This player has already sent 2 complaints through the licensee, and we won the dispute. There were also a large number of letters to our mail, where an answer was provided for each question. He continues to spam on all publics and resources. He has been repeatedly provided with full and comprehensive advice.

Dear Nick,

This is false. They are referring to the other complaint, which I am not mentioning anything related to it in this complaint. As I told Betandyou through email, if they can successfully resolve my complaint, i will be more than glad to drop my complaint here.

I want nothing more than my complaint to be solved, but my time playing there as you can see from the multiple evidence was an absolute nightmare, from the Platform, to the games and to their support team, and all I am doing is alerting everyone, with the corresponding evidence, for the problems at BetAndYou. Since I can't get any justice, the least I can do is warn others.

As I said in my 1st post in this complaint, this is the part that was not adressed previously.

Regarding the spam and the supposed answers, this is once again False. They refer spam as posting evidence about their Wrongdoings. I have not spammed aanyone or anywhere and I have not received any answer. Their answers were all automated and copy and pasted. Also, they blocked my account during this complaint in order to not allow me to retrieve evidence regarding my problem.

Please, provide an Unbiased accessment and help me retrieve the money that was Unjustified not refunded. I have been scammed out of thousands by this Crooked casino.

Kindly note, the dispute they are referring was not won, but rather dismissed due to Lying on their side. Your colleague that took over my previous complaint, had access to this, as i promptly provided him with the evidence. Also, CasinoReviews, CasinoMeister have issued warnings against BetAndYou, please do not claim I am "spamming", when warnings have been rightfully issued against you.

I am willing to solve my complaint amicably, but I have been mistreated and severely Ignored by BetandYou.

As you can see, The consumer rights Foundation in Curaçao, can vouch that there have been a high number of complaints received about BetAndYou. I am unable to drop this matter until BetAndYou has successfully resolved it. If they are willing to reach out to me, either through email or here, and solve my problem, I will drop my complaint and email FpK about BetAndYou solving my issue.

All I ask BetAndYou is to be Honest and solve my problem. I have all the proof that you said you would refund me, but then went back on your word. If you want good reputation, you should treat all your players well and solve their issue with your platform. Especially when you said you would solve them, but went back on your word a few weeks later.

Best regards

Dear Gambler123,

The casino has not acknowledged that your claim is correct. They have only stated that your complaint will be forwarded to an expert for further review.

Additionally, the screenshots you provided from the games are unfortunately not relevant, as the issues they depict may have been caused by a connection problem on your end.

Given the available information and lack of concrete evidence supporting your claim, we may be compelled to reject your complaint.

Best regards,

Nick