BetAmo Casino - Player’s account has been closed due to a deposit sent from 3rd party credit card.

ich spielte die ganze Zeit Slots,

dann gewann ich 3000 € dann habe ich 1100 € wieder verspielt jetzt habe ich noch 1800€ Daraufhin bat ich um eine Auszahlung dies war der abgebrochen und mein Konto wurde gesperrt.

Einzahlung wie folgt einmal über mein Konto und einmal über das Konto von meiner Mutter dass sie es mir erlaubt hat darf er argumentierte das Casino dass man nicht mit Drittanbietern bezahlen darf ich habe den Casino gesagt das ich Beweise Aufkommen lasse dass dies meine Mutter ist doch das alles haben sie verweigert und wollen wir auch nicht mein Einzahlungsbetrag wieder starten ich finde das eine Frechheit und werde die zu Rechenschaft ziehen bezüglich einem Anwalt

Dear Raffaele, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found: 

"Betamo Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment accoun; Betamo Casino also is not responsible for any lost funds deposited from third party accounts." 

Please understand that this rule has been breached. Your winnings were confiscated rightfully, and there is nothing we can do in such cases. Some exceptions might be allowed by casinos when depositing funds with joint card, but it seems that this was not the case. Could you, please, indicate that none of the deposits (especially from your mother’s card) weren’t returned?

Thank you in advance for your reply.

Best regards,  

Kristina

Dear Raffaele,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.