The player from Austria is struggling to withdraw her money. Player’s complaint has been resolved.
BetAmo Casino - Player is experiencing difficulties requesting a withdrawal.
Amount: €1,120
BetAmo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
BetAmo Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I try since yesterday 7.11.2019 to make my withdrawal is not always canceled. And sent all the data several times. Am very disappointed. If I do not get my money for that I have real money invested then I go to the public and the lawyer. Because that's a real fool.
Automatic translation:
Public
Public
5 years ago
Dear Sandra,
Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? I’m sure you understand that KYC (Know Your Customer) is a very complex process and none of the serious and licensed casinos takes it lightly. Please could you confirm for me that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use?
Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
5 years ago
Dear Sandra,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
