HomeComplaintsBetAmo Casino - Player is experiencing difficulties requesting a withdrawal.

BetAmo Casino - Player is experiencing difficulties requesting a withdrawal.

Amount: €1,120

BetAmo Casino
Safety Index:Below average
Submitted: 08 Nov 2019 | Resolved : 19 Nov 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Austria is struggling to withdraw her money. Player’s complaint has been resolved.

Public
Public
4 years ago
Translation

I try since yesterday 7.11.2019 to make my withdrawal is not always canceled. And sent all the data several times. Am very disappointed. If I do not get my money for that I have real money invested then I go to the public and the lawyer. Because that's a real fool.

Automatic translation:
Public
Public
4 years ago

Dear Sandra,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? I’m sure you understand that KYC (Know Your Customer) is a very complex process and none of the serious and licensed casinos takes it lightly. Please could you confirm for me that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use?

Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Public
Public
4 years ago

Dear Sandra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago
Translation

Thank you so much. Got the money thanks for the effort and editing. Lg sandra

Edited
Automatic translation:
Public
Public
4 years ago

Dear Sandra,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news