The player from Canada had won $311 in live baccarat, but after accepting a bonus, all winnings had been transferred to a bonus account with strict rollover requirements. Moreover, a withdrawal that was made prior to receiving the bonus was still pending. We had asked the player for additional details to better understand and address their concerns, but due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected, but the player retained the option to reopen it in the future.
bet O bet Casino - Player’s withdrawal is pending and bonus conditions are confusing.
Amount: Can$311
bet O bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
I played live baccarat and l won 311.0$ then customer service offered 200$, l accepted that bonus but when l started to play all my winnings transferred to the bonus account, based on their rules l should rollover about 10000$ to get balance just playing with slot machines, moreover, l had a withdraw transaction 5 days before get the bonus but it still on hold. I don't recommend to anybody to register in this website, they act like a scammer.
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8 months ago
Dear moeelim,
Thank you very much for submitting your complaint.
I'm sorry to hear about the difficulties you encountered while playing live baccarat and dealing with the bonus offer at the casino. To better understand and address your concerns, could you please provide further details on the following points:
- Can you specify the date when you won $311.00 playing live baccarat, as well as the date and time when you accepted the $200 bonus offer from customer service?
- Did you receive any specific terms and conditions regarding the bonus offer, such as wagering requirements or restrictions on game types?
- Regarding the withdrawal transaction that has been on hold for 5 days, can you provide details about the amount, the withdrawal method chosen, and any communication you've had with customer service regarding this matter?
Your cooperation in providing these details will greatly assist us in investigating your complaint thoroughly and working towards a resolution.
Furthermore, if you have any relevant communication or screenshots related to this matter, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and patience.
Best regards,
Petronela
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8 months ago
Dear moeelim,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
