bet O bet Casino - Player’s account has been closed.

Hi I've recently had some issues regarding Bet o bet casino.

I verified my account BEFORE playing any slots on their site.

I won a total of $5003.47 in a slot by the name of pink joker by playson.

I withdrew this amount on the 29/10/24 and was informed by customer support via chat this would take 3 days.

When I later enquired about the withdrawal after the 3 days had passed they then told me there was a technical error that might take a week or more to fix and that I should cancel my withdrawal and accept a match bonus of $1500. I denied cancelation of my withdrawal or acceptance of the bonus as I knew it would place wager requirements on my winnings. I believe this was an attempt to lock my winnings in with bonus requirements so that I could no longer withdraw my winnings.

Days later when i enquired again theg informed me my withdrawal was now under review. 

After about 9 days I laid a formal complaint to the customer service email where the site had directed that complaints be lodged. Immediately after my complaint was lodged my account was blocked and I could no longer access it.

I later then received an email saying my account had been blocked due to having multiple accounts. I believe this to be untrue and requested information/evidence of these accounts in question. I have received no reply since and have sent many emails requesting information or a means to dispute these claims. I have been finding it very difficult to find a regulator or parent company that I can lodge a complaint with and dispute these allegations as there are no clear details of this on their site.

This is a brief description of my dealings with the casino so far and I have attatched a file with chat transcripts, reviews, account transactions, emails and reviews on this casino. I would really like some help as I am at a loss of what to do next so your help would be greatly appreciated.

My file is too large to send with this submission I can send it via email through a link to my Google drive if that could be arranged I would appreciate it.

Regards

Thomas Daly

Dear Junkie2707,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  However, I’d like to emphasize that we received many complaints about this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

Nonetheless, please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hey.

I live with 4 other adults who all gamble aswell. None of them recall making an account with betobet nor can they find any promotional emails or account registration emails. There is also no emails stating termination of their "accounts" around the same time my account was blocked.

I won my money without any bonus and my account was fully verified before playing. My question is if multiple accounts were used on the same ip address ( which they have given no evidence of ) why wasn't this picked up at a much earlier stage like when I registered or verified my account? Why was I allowed to deposit but not withdraw? We all play on sites like Jackpot City and a few others and have never had an issue like this. I've sent you all the information I have via email.

Dear Junkie2707,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.