Bella Vegas Casino - Player complains about unauthorized deposit.

After completing play through amounts from a bonus, I made 2 withdrawals, I had done this once before an it did take quite a while. This is not the problem, I later deposited 50 dollars, lost it, it does not show in my bank account, but my account shows a 50 dollar deposit put down on a hovercraft I did not do at the exact time. I must deal with my bank now, since obviously someone stole my info and there does not seem to be proof that even the casino got that 50 dollars.

Dear Barbara,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Barbara,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.