The player from Brazil inquired about the processing time for withdrawals in Brazil. We informed the player that delays were common and advised waiting 14 days after requesting the withdrawal before submitting a complaint. The player was asked to confirm if there were any other active withdrawal requests and to provide a screenshot of their withdrawal history. Due to the player's lack of response, the complaint was rejected as we were unable to investigate further.
bCasino - Player seeks information on withdrawal processing time.
Amount: 1,245 R$
bCasino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
bCasino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
I would like to know how long it takes to process a withdrawal in Brazil?
Automatic translation:
Public
Public
6 months ago
Dear hvinicius1970,
Thank you very much for submitting your complaint. We are sorry to hear about your problem.
Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Sensitive attachment
Sensitive attachment
6 months ago
Translation
This appears and I don't know if the withdrawal was made or not or if I need to do it again
Automatic translation:
Public
Public
6 months ago
The screenshot you sent shows an error message indicating that you can request only one withdrawal at a time. Could you please specify if you have any other active withdrawal requests in your casino profile?
Public
Public
6 months ago
Translation
Not just this one, so I'll wait 14 days for the contact back
Thanks
Automatic translation:
Public
Public
6 months ago
Could you please update me on the current status of your withdrawal request? Is there any active/pending withdrawal? Please send me the screenshot of your withdrawal history.
