bCasino - Player’s winnings have been confiscated.

Do not deposit here. Do not trust this company, ever. There will be no resolution for me they will just try and save face. They took my entire withdrawal away 1880.00 and wiped my 1500.00 balance to $0. They have ridiculous terms and conditions like no other legal sites and will look for the smallest infraction to VOID all of your winnings. Down to the penny and even the pleyer points you’ve earned. It’s all fine and dandy until you win. Played above the 10% of the bonus max wager. When I talked to live support while my balance was still low I was advised I could only bet a maximum of 77 cents a spin and needed to wager $1800 more for a 7.70 bonus and have screenshots of being told after I do that I can withdrawal. Immediately after that convo I made approximately 3000 spins at 60 cents a spin. I won quite a lot off of that. The bonus funds were cleared! Real money balance now. So I cash out 1880 then. Leave a few hundred to gamble bigger with. And I keep winning. Was up to another 3 grands or so with that. Finally stopped playing once I had my withdrawal pending for 3 days at 1500 left plus the 1880 withdrawal. Got an email saying I bet over the 10% as per terms and conditions everything is taken to $0 and was advised I’m still welcome to gamble there. I gamble regularly on many sites, no rules or bizarre wagering requirements quite like this place. No legit casino makes every withdrawal wait a bare minimum of 3 days trying to find any reason to void everything completely if you try to cash out. I see a lot of legitimate reviews on this site with exact same stories, and tons of fake reviews saying how great it is. They are not to be trusted ever! Do not ever deposit here! Run away fast to a legitimate casino these guys are absolutely ruthless

Dear andy091, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position towards the maximum allowed bet is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Veronika

Dear andy091,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.