bCasino - Player faces trouble with withdrawal process.

I can't make a withdrawal, it's too difficult. I enter the information, but it only results in an error and cancellation of the withdrawal.

There is no option for Pix.

Bank transfers are terrible.

And no one provides support in chat.

If you can prove to me that you can provide help and support to the customer, I will recommend the platform. However, if this doesn't happen, I'm afraid we will be at odds. I urgently request that you release my value today via Pix. I greatly appreciate your attention, Emerson

Hello emersondellamonica3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have already sent my documents, my account is more than 2 months old, I did not use the bonus, I deposited more than 3 times

Hello emersondellamonica3,

Since when is the verification pending? Which documents have been approved and which ones not?

Dear emersondellamonica3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.