BC.Game Casino - The player struggles to withdraw his balance.

These guys won't message me back or let me anything as I win 1760$ and they want to temporarily remove withdrawals and they don't care to respond too me or anything this is crazy..

Hello mckinlyvandersteen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

This was no bonus and it was a regular deposit with no bonuses attached that I won on also ive cashed out multiple times before.

I'm happy too inform you of a update on this complaint. ... okay so here's the whole Sha Bang.... I've never had a problem with this casino ever. I've made tons of deposits and alot of withdrawals with no problems never not one... until that is I had my account hacked and someone took 85$ and withdrawal it. I think I got hacked from a telegram group in which I linked my account with so I made it an emergency for the casino to stop all withdrawals while I enabled 2fa and changed password. I made the changes and then began playing 2 or 3 months down the road which would be now I hit a big planko which was roughly 1760.00$ in ltc. I made a 1500$ withdrawal just a couple months before this with no issues. This time was different they wanted me to kyc the account to enable withdrawals and in the mean time withdrawals would be disabled. .... it's been 4 days now and I'm struggling not worried about what's going to happen but here's the thing I sent in my kyc twice now and they won't get back too me... I'm from the usa and reading from other peoples complaints from the usa that had these same things happen and still received their funds my story is different you see I joined in March 2021 before usa was a restricted juridiction on the website which was added Aug 2021 and I've never been advised or informed that usa was restricted until I started reading the complaints so I just want to say I did not try to fraud this casino in anyway and I hope they do the right thing I have deposited over 100k over the years with this casino and I hope for the best but there you go the whole Sha bang!!!

Hello mckinlyvandersteen,

Can you please clarify since when exactly is the verification or withdrawal pending?

They are using tactics In hopes that I'll gamble my winnings but kyc has been sent 4 days ago along with a video and bills and the whole 20 yards and they won't get back too me

Hello mckinlyvandersteen,

Unfortunately, the verification may take up to 14 days. I would recommend to not play in the casino while the process is ongoing as the casino is not responsible for any loss you have during the verification.

I asked them to close my account and they wouldn't

Hello mckinlyvandersteen,

Can you please clarify the reason of this request? How exactly did you request for it and through which communication channel?

I asked them to close my account so I didn't play with the money I had just won a week after they wouldn't allow me to withdrawal from my winnings...

Hello mckinlyvandersteen,

When requesting for an account closure and not a self-exclusion, the casino only deactivates your account and you are able to reopen it anytime by simply logging in or contacting the live chat.

Also please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

If it's been more, please let us know and we can try to intervene.

It's been very much longer then 14 days and nope I can't even open my account to see my balances can't get a hold of anyone in chat because I can't login these guys have taken my win and buried it so far ill never get my money back oh well whatever there parsona is then that's on them I won fair and square and people will start seeing the truth about this place.

Okay and not only that but 4 days ago I made a xrp deposit too my account that was locked due to unknown reasons... 25$ and i messaged the email team and told them about my deposit and that I needed at least a one time access to my account so I can withdrawal my money I accidently sent and they won't get in touch or anything this is pathetic literally 1800$+ that has been taken for no reason they won't even talk with me ....

Thank you mckinlyvandersteen for all the information provided. As we will need more details from the casino, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks hopefully we can stop this casino at wronging people I'm at My witz ends

Hello mckinlyvandersteen,

I'm Michal and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite BC.Game Casino to join the conversation.

Dear BC.Game Casino,

Can you please provide information on why the player can't withdraw winnings from their casino account?

If the information can't be shared publicly, please send it to me at michal.k@casino.guru

Thank God for you Michal I'm Glad your able and willing to take over this case.. it's a blessing to have you this is alot of money we are talking so hopefully we will get justice... anyhow not only is 1800$ stuck in my account they also shut down my account and locked it and without my permission I have screen shots to proove all these things... I just made a xrp deposit too my bc.game account wallet its been 5 days now and still not responding and I'm just fed up with these guys

Oh and not only that I have Over 200$ in bonuses as they removed me from my account after I hit big march 17th!!! Sad sad that they deal with good customers like this

that was three times I asked on and before the 23rd two times I asked for live support too close it and the first screenshot also on the 23rd that one was to the email team... crazy huh

Hello, I can inform you that the account in question has been settled, and the player successfully withdrew their remaining funds on April 22nd.

It should be noted that the player had self-excluded their account, and after several interactions with our support team, it became apparent that the player was exhibiting problematic gambling behavior and suggested closing their account. Our risk team reviewed the situation and determined that the player's messages indicated a lack of control and underlying gambling issues. Consequently, we honored the request and applied a permanent exclusion to the account.

I can confirm that there are no funds remaining in the player's account.

Best regards,

BC.GAME

Thank you for the response, BC.Game Casino.

Dear mckinlyvandersteen,

Has the issue been solved? Can you please confirm the amount which you were able to withdraw and that you have received?

22 $ and they owe me 22 ltc

Hello,

I can confirm the LTC balance on the account is 0.00

Regards,

BC.GAME

In other words they aloud me to get my deposit of xrp back but when I logged in all my winnings which was about 1760$ were gone and so no this answer the casino gives is false they owe me 1760$ which Is about 22 ltc give or take so where is my money @bc.casino

So where did the ltc go?

Dear BC.Game Casino,

Can you please provide more info on what happened to the "old" winnings from the player's account?

The LTC balance was played to zero during the period March 23rd 09:14hrs ~ 19:19hrs

Evidence of this has been sent via email to Casino Guru

Thank you for the response and the provided evidence BC.Game Casino.

Dear mckinlyvandersteen,

We have received evidence from BC.Game Casino that there was normal gameplay made by you and that you fairly lost the cca 22LTC on March 23rd, so I'm afraid I'm not sure why you think you should have the cca 22LTC still in your account balance. The casino has rightfully returned you back your last deposit and as there were no more funds they have closed your account as you have requested them. Considering all this information I'm sorry but I don't see anything wrong or unfair that BC.Game Casino has done to consider your complaint justified. Please feel free to correct me if I have overlooked something, but under the current circumstances, there is not much else that can be done here.

Dear mckinlyvandersteen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear mckinlyvandersteen,

Unfortunately, as you have not responded to our messages and questions, we are unable to investigate further and have no choice but to reject this complaint as unjustified. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal