A player from Venezuela participated in a 'daily' promotion, but the casino refused to payout the associated winnings. The casino stated the player's entry was submitted after the event's deadline and was therefore invalid. The player claimed other late entries were rewarded and requested proof. No sufficient evidence was provided by the player. The complaint was closed due to a lack of relevant proof supporting the player's claim.
BC.Game Casino - Promotion payout denied for player.
Amount: 7 ₮
BC.Game Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
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5 months ago
Translation
I participated in a promotion called "daily" and now they don't want to pay it out
Automatic translation:
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4 months ago
Hello kanaimacg1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When are the rewards supposed to be given out? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
If it is verified
The event closed on the 14th and they paid for it yesterday, it is an event called daily in the official discord
Automatic translation:
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4 months ago
Hi,
According to the event rules, the last time to participate was 11:59 AM UTC. The user’s post was made 3 hours after the event had already ended, so the user is not qualified and therefore did not win.
Best Regards
Panda
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4 months ago
Hello kanaimacg1,
Can you please confirm the casino's statement?
Is there anything else we could assist you with?
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4 months ago
Translation
In the same way they paid people who posted after me and the event was paid 9 days later and there was no other daily open
Automatic translation:
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4 months ago
This promotion is done on a daily basis and always has an ending time. Your entry was the last entry. If you think there were entries after you and they were paid, you are more than welcome to prove it and we will assist you further with it.
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4 months ago
Hello kanaimacg1,
Is there any way to prove your statement after all, do you have any proof? If not, we will be unfortunately forced to reject the complaint.
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4 months ago
Dear kanaimacg1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Translation
oday from Caracas Venezuela there is my schedule 6 am according to the time of publication
Automatic translation:
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3 months ago
Dear kanaimacg1,
This unfortunately does not serve as a relevant proof and as you might know the casino system is automated regarding the bonus give-out or expiration. I highly doubt that they would intentionally refuse to give a bonus just to you.
Based on the gathered evidence so far, we will be forced to close the complaint.
Best regards,
Nick
