The player from Ukraine had faced difficulties withdrawing his winnings from an online casino after successfully betting on NBA games. Despite having complied with the casino's requests for detailed information and two-step verification, he had received no response for over two weeks. After he submitted his complaint to us, and following our intervention, the player finally received his winnings. The issue was then marked as 'resolved' in our system.
BC.Game Casino - Player’s withdrawal request has been delayed.
Amount: $5,600
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day, I've waited for about 2 weeks and my patience has finally run out. On November 30th, I placed 3 bets on NBA overnight, they won, afterwards I tried to withdraw the funds and got a "permission denied" message. I contacted live support and they asked me to send details via email, which I did, then they asked me to undergo a two-step verification, I complied with this as well. Now they're telling me that they're waiting for a response from some department and they ask me every day to wait for 24 hours. Honestly, I'm tired of this nonsense and I'm here asking for help, hoping that you can somehow influence this. I will provide any additional information that is needed.
Automatic translation:
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Public
1 year ago
Dear zazzza,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have provided the required documents to verify your account, but you have not received any confirmation from the casino that the documents have been approved?
Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
I am fully verified. passed 2 stages of verification. I have never withdrawn funds. I did not take or use any bonuses.
Automatic translation:
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1 year ago
Dear zazzza,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
