BC.Game Casino - Player's withdrawal is delayed.

Hi firstly i deposited $20,000 in BTC and managed to win up amount $92,000 from playing slot bonus buys. I then tried to withdraw however they denied my withdrawal for audit review.. while waiting for kyc I continued playing and got luck and now I have account balance of 3.97BTC or $254,000. my KYC has been successfully approved but my withdrawals are still not enabled.. I have deposited more than 6 figure overall and bc.game had no issue accepting my deposits. I do enjoy the site a lot however I attempted to contact customer support they told me to please wait 24 hours yesterday so I waited.. I contact support again and they told me I have to wait 24 hours again and there is no update.. I feel like they are trying to keep me in a loop hoping I lose my money while waiting for withdrawal enable. after some googling I saw that people effectively solved their complaints by opening dispute on casino guru.. I am hoping to speed up the process by your intervention.

Dear Jtededfdrracbcgame,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you accumulate your winnings with or without an active bonus?
• Is your account currently accessible?
• Did you deposit 20,000 at once or over multiple deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. No bonuses or anything of the sort
2. Yes I can access my account as of now
3. This most recent win of 4BTC was from a $20,000 deposit at once but I have had previous deposits ranging from $1000-$40,000 with no issues.

I would like to state I receive response from VIP host saying everything should be fine and that I should wait, which is awesome but from reading previous complaints sometimes they make you wait weeks with no update.

Hi I would like to state they got to me just how they wanted... While waiting for KYC I gambled away my winnings, I asked support if they can restrict my betting limits so this doesnt happen but they told me I cannot. Whatever I got **** just how they wanted.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

According to our review, the casino has limited options when it comes to responsible gambling options, and when it comes to loss limits, this tool is not mandatory and might not prevent you from losing winnings already achieved, depending on how the tool is set up in the specific online casino.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hello,

The user was asked for advanced KYC and it was approved on 08/27/2024 01:55 and immediately the withdrawal permissions were opened.

Best Regards

Panda - BC.GAME

Dear Jtededfdrracbcgame,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.