BC.Game Casino - Player's withdrawal feature is suspended.

Hi, I am unable to withdraw from my account.

I get the message:

"Your withdrawal and tip permission have been suspended. If you have any questions, please contact us."

I have completed KYC and have contacted support multiple times yet I still cannot withdraw.

I am able to deposit and play games but am unable to take anything out.

Any help would be greatly appreciated, thanks.

Dear Rashid321,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Hello,

We have verified that after completing the KYC process, the user's account was unlocked, and the user chose self-exclusion today. Please let us know if there is anything else we can assist you with.

Best regards,

PANDA - BC.GAME

Hi Team

I have successfully withdraw my amount and then self exclusion.

Thanks to casino.guru

Regards

Rashid

Dear Rashid321,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and BC.Game Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru