HomeComplaintsBC.Game Casino - Player's withdrawal feature is suspended.

BC.Game Casino - Player's withdrawal feature is suspended.

Amount: 14,000 INR

BC.Game Casino
Safety Index:Above average
Submitted: 02 May 2024 | Resolved : 09 May 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

7 months ago

The player from India had been unable to withdraw his winnings despite having completed the KYC verification process and having reached out to support multiple times. The casino had clarified that after the completion of the KYC process, the player's account had been unlocked and he had opted for self-exclusion. The player later confirmed that he had been able to successfully withdraw his winnings. As a result, we marked the complaint as 'resolved'.

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Public
7 months ago

Hi, I am unable to withdraw from my account.


I get the message:


"Your withdrawal and tip permission have been suspended. If you have any questions, please contact us."


I have completed KYC and have contacted support multiple times yet I still cannot withdraw.


I am able to deposit and play games but am unable to take anything out.


Any help would be greatly appreciated, thanks.

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Public
7 months ago

Dear Rashid321,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

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Public
7 months ago

Hello,


We have verified that after completing the KYC process, the user's account was unlocked, and the user chose self-exclusion today. Please let us know if there is anything else we can assist you with.


Best regards,

PANDA - BC.GAME

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Public
7 months ago

Hi Team


I have successfully withdraw my amount and then self exclusion.

Thanks to casino.guru


Regards

Rashid

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Public
7 months ago

Dear Rashid321,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and BC.Game Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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