The player from Brazil had deposited 300 reais, and had increased the amount to 600 reais, but was unable to withdraw any money. The player had contacted customer support but received no response. After submitting a complaint, the player confirmed that their balance had been unlocked and they were able to withdraw their winnings. Despite some intermittent issues with the game blocking and unblocking the balance, the player confirmed that everything had been okay. We had marked the complaint as 'resolved' in our system.
BC.Game Casino - Player's winnings are blocked.
Amount: 600 R$
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Hello, good afternoon, how are you all? I made a deposit of 300 reais. I kept playing and accumulated up to 600 reais, but when I tried to withdraw the funds, they were blocked. I can't even withdraw the initial 300 reais that I deposited. I've tried contacting customer support, but nobody is responding. Could you please help me?
Automatic translation:
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7 months ago
Dear Alvesfran,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
How did you learn about your account being blocked?
What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Translation
Hello, good morning, how are you? Well, my balance was unlocked, I was able to withdraw the amount I had. Thank you very much for your attention ☺️
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7 months ago
Translation
The game has a problem, it keeps blocking and unlocking the balance, it's really bad to play, I deposit the money, everything is normal when I try to withdraw it, I can't
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7 months ago
Do I understand correctly you were able to withdraw your winnings? May we consider the issue resolved?
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7 months ago
Dear Alvesfran,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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