BC.Game Casino - Player's not able to log into his account.

When I try to log in, it says to authenticate my account and I can't log in.

I have contacted customer support but have not heard back and do not know what to do.

I have applied for withdrawal of 52,000 yen, so I want to log in. What should I do?

Dear ndqmjtpa100513,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? When exactly did you request this withdrawal? Could you please advise if you passed the KYC verification in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear ndqmjtpa100513,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.