The player from Turkey has experienced a one-month delay in KYC verification, preventing withdrawal. We rejected the complaint becuase it was sports-betting related.
BC.Game Casino - Player's KYC verification is delayed.
Amount: 762 ₮
BC.Game Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
My account has been under review for 1 month, they are not responding in any way. I send an e-mail, I connect to live support, I can't get a response. They haven't done my KYC verification for 1 month. They do not give any positive / negative feedback.
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1 year ago
Dear emrecanpekyurek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with account verification.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please list which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents in the correct format?
When was the last time the casino was in contact with you and what did you talk about?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
I sent all documents on June 26th. I sent them all in the correct format. The casino has not contacted me.
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1 year ago
They sent such an e-mail today, I did not do any irregularities. The bureau doesn't want to pay the money.
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1 year ago
Thank you for your reply, emrecanpekyurek. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on issues where your winnings from sports betting were deemed won unfairly.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 year ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
