BC.Game Casino - Player's deposit was not credited to the account.

On 07/14/2023 I made a pix of 100 BRL and the deposit did not enter the BC account, I opened a complaint in the Chat, I sent the proof of the pix but they did not resolve the deposit situation. I kindly ask Casino Guru to intercede for me, I have tried to load the voucher several times and it is failing.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

It is unfortunate that you have the deposit slip sent and nothing is done, this lowers the credibility of a casino, unfortunately I see that I lost my deposit to the Casino. I feel aggrieved, the casino already wins 80% of the players, no need to take anyone.

Thank you for your reply, ivansilvestre1970. Could you please clarify your last message? Are you no longer interested in our help?

To clarify, it is already more than clear, I sent the proof of deposit and the money did not enter the Casino, I was wronged, I already sent several complaints to the chat and nothing, At least what I expected was for Casino Guru to charge the Casino for clarification, but you did not even do that, Casino BC does not need to deceive anyone. I just wanted the amount I deposited to be credited.

In my initial message, I advised you to reach out to the payment provider. Have you already contacted them?

Yes, I already contacted them and nothing was done, I lost U$ 15,000 there, they don't need 100 reais, how can it??

Alright. Did they investigate the lost transaction? Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here. 

Dear ivansilvestre1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.