BC.Game Casino - Player's deposit transactions are cancelled.

All my deposit transactions have been cancelled

and no funds have been deposited at all.

There are deposit transaction reports on VEGA Wallet.

Why haven't any funds been deposited into my BC Game account?

I'll send you the transaction history, so please cancel the transactions.

Dear Kiyona0077,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the money you wanted to deposit never actually left your Vega wallet?

Were the transactions declined automatically by the payment system, or did you cancel them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The transaction history of Vega Wallet shows that the money was transferred to BC Game in 4 installments.

All of my transfer requests to BC Games have been cancelled, so I haven't received a single yen.

Where did my money go?

Is it not possible to process the cancellation?

I talked to the support team, but no progress was made.

Honestly, I want my money back.

I haven't received a reply for two days now

OK??

I feel like I've been scammed now

From the screenshots you sent here, all your deposits failed. This means that the casino has not received the money. Have you contacted Vega Wallet with this information?

Please contact Vega Wallet

The response from Vega Wallet said that the money had already been transferred to BC Games.

However, the money has not been deposited here.

U098435

The money is being sent to this user without permission.

After gathering information on X, it seems that multiple people have been affected by this person.

Is it not possible to cancel this transaction itself?

I haven't made any deposits and haven't played at the casino at all.

However, the money has been deposited into the account of someone I don't know in that game.

If this cannot be resolved, we will involve the police.

I am sorry but our forum does not solve complaints with payment providers and misuse of your bank details. If you feel that your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.