BC.Game Casino - Player's deposit not credited to account.

I deposited 250 and they didn't credit it to my account. They gave me a key account to deposit into that belongs to Bitso(stp). That's how it appears on my transfer ticket and they didn't credit it. They're just saying they're waiting for backend to get in touch with them. I've already contacted Bitso and they told me that account doesn't belong to them. I also contacted my bank and they said they can't do anything because the deposit has already left my account.

Dear letyornelas1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you please who gave you the payment information when making the deposit?
• Could you please clarify if you used the casino cashier menu when making a deposit?
• Please provide a screenshot or other relevant evidence on how the information was presented to you when you were making a deposit in the casino.

You can post information here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello,

To expedite the resolution process, I would like to ask you a few questions that will enable us to assist you more effectively:

1. What is your user ID?
2. Have you connected with our live support at help.bc.game? If so, they may have provided you with a ticket ID. Please provide that information if available.
3. Additionally, kindly share a screenshot of your payment for our reference.

Your cooperation in providing this information will greatly assist us in addressing your issue promptly.

Best Regards,

SAM - BC.GAME

Dear letyornelas1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.