The player from Nigeria made a deposit of 25,000 to their Bc account, but the transaction failed after hours of processing, despite showing as successful in their wallet. We advised the player to contact their payment provider, who confirmed the transaction's success. The casino was asked to investigate, and the player's deposit was eventually returned to his wallet. The complaint was marked as resolved.
BC.Game Casino - Player’s deposit not completed.
Amount: 25,000 ₦
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Hello Bcgames, i made deposit of 25000 to my Bc account its been processing for hours till it failed, whereas it is showing transfer successful in my wallet.
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3 months ago
Dear akkarimot11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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3 months ago
I already contacted my payment provider, they've let me know it successfully left my account to the beneficiary's account I provided to them.
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3 months ago
Hello,
Please provide the orderid so we can assist you further with this.
Best Regards
Panda
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3 months ago
Dear Panda from BC.Game Casino,
Were you able to launch an investigation regarding the player's deposit based on the provided information?
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3 months ago
It has been resolved, my deposit has been returned back to my wallet.
Thanks.
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3 months ago
Dear akkarimot11,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
