The player from Japan had reported an issue regarding a bank transfer deposit that was not reflecting in his casino account despite his bank balance having shown a reduction. The player had provided screenshots and had waited over 48 hours, but the issue had persisted. He had made several deposits in the past without any delays. After he contacted his bank about the issue, the player confirmed that he had been successfully refunded. The issue had been resolved and the complaint was subsequently closed.
BC.Game Casino - Player’s deposit isn't showing on account.
Amount: ¥19,000
BC.Game Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I initiated a bank transfer deposit process around 8:00 in the morning, and although the balance has reduced from my account, it hasn't been reflected.
I immediately contacted support and sent screenshots of the bank transfer statement, etc. However, they told me to wait for 24 to 48 hours, so I decided to wait.
After 48 hours passed and it still wasn't reflected, I contacted them again, re-sent the relevant information and screenshots I had given the previous day, and was told to wait a little longer as they have informed the responsible department. It still hasn't been reflected as of now.
Could someone please assist me with this?
Automatic translation:
Public
Public
1 month ago
Dear seidenkicom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 month ago
Translation
I have made deposits many times in the past.
However, there was never a delay in the reflection.
I have also informed the bank about this.
Automatic translation:
Public
Public
1 month ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ko.1, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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