The player from New York encounters an issue with depositing money into the casino, as the deposit has not been received despite providing a transaction ID and request ID.
BC.Game Casino - Player's deposit is delayed.
Amount: $30
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
2d 14h 14m 38s
Case summary
5 days ago
Public
Public
2 weeks ago
didn't get the deposit. User ID: 52378717
Txid
112452504
Request ID
F-1813226758528247770
Public
Public
2 weeks ago
Dear georgejabson,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
5 days ago
Hello,
As I can check this deposit is already credited to your account.
Best Regards
Panda - BC.GAME
Public
Public
5 days ago
Dear Panda, Thank you for getting in touch with us and providing us with more information.
Dear georgejabson, can you please confirm that the deposit is now in your account? Please let me know so that this case can be closed. Thank you for your cooperation.
georgejabson has 2d 14h 14m 38s to reply
