BC.Game Casino - Player's deposit is delayed.

didn't get the deposit. User ID: 52378717

Txid

112452504

Request ID

F-1813226758528247770

Dear georgejabson, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hello,

As I can check this deposit is already credited to your account.

Best Regards

Panda - BC.GAME

Dear Panda, Thank you for getting in touch with us and providing us with more information.

Dear georgejabson, can you please confirm that the deposit is now in your account? Please let me know so that this case can be closed. Thank you for your cooperation.

Dear georgejabson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.