The player from Belgium had deposited money into the casino, but it had not been credited to their bc.game wallet despite being informed that it was. We attempted to gather further information by asking the player for transaction details and other clarifications. However, the player did not respond to these inquiries. As a result, the complaint was rejected due to lack of communication from the player.
BC.Game Casino - Player's deposit is delayed.
Amount: €279
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Hi, I deposited this amount, and I was told it had already been credited, but it still doesn't show up in my bc.game wallet. 
Automatic translation:
Public
Public
1 month ago
Dear niqswd,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was it your first deposit in this casino?
- Could you please share a screenshot from your transaction history in your casino account with the status of the deposit visible?
- Could you please clarify which deposit method you have used?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
