BC.Game Casino - Player's deposit has not been processed.

I deposited the sum of #24800 into my bc.game account on the 11th of September, 2024 at 02:58 a.m. A paga bank account number bearing Digitalmattech Company Limited was generated and I successfully transferred the money from my Opay local bank account into the Paga bank account immediately but till date my transaction history is showing empty. Meaning, they've not received the money while my account has been debited.

Dear aududaniels,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your bank regarding this issue?
• Was it your first deposit in this casino?
• Could you please share your recent transaction history as it appears in your player profile with the status of the transactions visible?

Looking forward to hearing from you.

Best regards,

Tomas

1. Yes, I have previous successful transactions with BC.games except this recent deposit of the sum of #24800 that is not reflecting in my dashboard neither is it showing pending or transaction in progress meanwhile, I've have contacted the Bank I transferred the money to from my local a count and they confirmed it and that my money is already sitting in the account named Digitalmattech Company Limited account name with Transaction ID: WNZ54 and session ID: 1000042409011015816119153336415.

2. Here is the proof of my previous successful transactions with bc.game casino:

But a close look you will discover that there's is no record of my recent deposit of the sum #24800 in my transaction history meanwhile my money is already sitting the account I was asked to make payment into:

Please I am begging @CasinoGuru to help me urge @BC.game, @Pagabank and @DigitalmattechCompanyLimited, to help me credit my account with my hard earned money please.

Thank you Tomas and see you soon.

Bye

Have you contacted the casino regarding the issue? With what result?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hi,

Please provide order number, bank statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards

PANDA - BC.GAME

Dear aududaniels,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.