BC.Game Casino - Player's deposit has been delayed.

Hello dr casino guru,

I have deposited a site called BC GAME... I'm using this site quite long time, and I'm a VIP member too.. but in 10-10-2024 i deposited a amount of 3000rs in gaming account through via fiat inr, that amount is not showed in my wallet so I contacted there support, will there support is very late they are answering after 30-40 min and also they are not waiting for us a more than 5 min to reply... Even I somehow contacted them.. and raised a complaint they said this will take a

Dear businessac9900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Dominika

Ya please open this untill issue is solve...

I have a bank statement and all proofs are ready, please let me know if you guys want something...

Thank you...

Dear businessac9900, have you contacted the payment provider?

Yes I contacted payment provider and my bank also they are saying is payment was successful, but in bc game they saying is payment not received.... They are not answering properly... 19 days now

Hello y didn't you respond?, the system is saying to reply me again..

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Hello dr PANDA,

Btw Thank you for your response, i already sended you all the proofs and video recording also screenshots, please check it out... It's already been too late so I hope you will resolve this problem Asap...

Mail sent by : b*************@gmail.com

Thank you..

Hello dr casino guru i received my deposit thank you for your Help.. also thank you panda for helping me out.. thanks you all I really appreciate it 🙏...

Dear businessac9900,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru