The player from Germany has tried to redeem advertised bonus without being successful. After a closer examination, we ended up rejecting this complaint as unjustified.
BC.Game Casino - Player’s criticizing false advertisement of bonus.
Amount: €1
BC.Game Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
BC.Game Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I don't have a complaint about a casino, but about you guys. Your details are incorrect. Your bonus codes hardly ever work, and if they do, they usually get very bad feedback on the "right sites" in the casinos. But you usually only notice that when it comes to little things like paying out the oh-so-cool bonus. If you press your cool button that the bonus does not work and you already point out the errors, as in this case with the language of the page, etc. We are currently talking about bc.game.one of your latest "bonus without deposit". Has become a real bunch here. If you don't have the time, feel like letting others do the job, but I assume you don't read the emails with the applications either. best regards
Automatic translation:
Public
Public
3 years ago
Dear DeSuhniii87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
I really do apologize but since we don't have any active bonuses at the moment for BC.Game Casino I'm not able to identify it correctly. According to a note next to the last active No Deposit bonus in our system, the code has been deactivated and a new one will be available soon.
https://casino.guru/bc-game-casino-review#tab=js-tab-bonuses
I'm sorry for the wrong information on our website. We currently have over 3,000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. Please accept my apology for the inconvenience and thank you for your help making Casino.Guru better.
Is there anything else I could try to help you with?
Public
Public
3 years ago
Translation
With that the case is probably closed ...
Automatic translation:
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
