BC.Game Casino - Player's compensation for game error has been denied.

over the past two weeks I have been talking back and forth with support regarding a major issue with a game. I got acknowledged from support that there was an issue and they were trying to fix the issue.

Per their terms of service that they will only allow 100 compensation from game errors. which are significantly less than my losses. however when talking to support they acknowledge that the error was fixed, but they will not compensate my loss.. I feel this is extremely unfair. because they acknowledged this was a problem. I have all chat logs with support and video and picture of the error

Dear Gaddzooks,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you've encountered. To help clarify your situation, could you please specify the game where you experienced technical issues? When did you first notice the technical error, and did you stop playing immediately after discovering it?

Kindly forward the chat logs, videos, or any other supporting evidence that could assist in our investigation to veronika.l@casino.guru.

We hope to help you resolve this issue as quickly as possible. Thank you in advance for your cooperation.

Best regards,

Veronika

house game : twist

noticed error. September 29th 2024

I didn't noticed until the end of session. I was told there was no error. so over the course of 2 weeks I continued playing I noticed over and over again. they only admit to the error 5 days ago when they created a ticket #7409360

this is also after the fact I noticed and complained about them manipulating my bet to match my balance.

I will forward all logs and info I have

message blocked when sending videos due to file size i will try to reduce and send again

I wanted to add that zero compensation was received for this error.

I have not received any emails from you so far. Please forward me the communication between you and the casino regarding the error at veronika.l@casino.guru. If there is a way for you to upload the video on a cloud server, feel free to do so. Thank you for your patience and cooperation.

ok

Thank you for sharing the chat logs and emails. In the chat transcript from October 17th, the casino mentioned that the error had been fixed. Could you please clarify if you received any information about the outcome of the games affected by the error? Was your balance impacted by these games?

I also received the Canva link, but the video is only 5 seconds long, and unfortunately, I couldn't find any information that would assist us in the investigation. Could you kindly upload a higher-quality version of the video? Additionally, it would be very helpful if you could request your gaming history in Excel format from the casino, specifically showing the errors you encountered in the last few weeks while playing this game.

Please understand that without solid supporting evidence, we are unable to contact the casino and request their assistance in resolving your case. Thank you for your understanding.

I sent videos of the error did you receive