BC.Game Casino - Player's account is locked due to KYC issues.

bc game locked my account i mistakenly submit wrong document in advance kyc verification. what i have to do to get my account back with funds.

Thank you

Hello ubiiubii81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? How could you forward the wrong documentst? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

sir i submit wrong document from my gallery 2 months before.

FROM 2 months i talk to the support of BC GAME.

sir i have alot of remaining funds in my account i want my account access back.

Hello ubiiubii81,

Can you please forward the documents you sent them and your original documents as well to nikolas.b@casino.guru?

i send the documents to the mentioned email.

thank you

Sir i have alot of remaining funds in my account without any bonus.

i want to get my funds back.

Hello,

Please provide UID or correct email address as this email is not found on our system.

Best Regards

BC.GAME

BC GAME PANDA Please help me to be a player of bc game i also want to take a look of new 4.0 update.

i am requesting you please help me out please.

Thank you.

Dear BC.Game,

Any success identifying the player?

HELLO, NICK

I am requesting you and BC GAME REP please help me to be a player of bc game Casino forever ...

i also want to take a look of 4.0 update it really looks cool with new update.

Hello,

As I can see the user is locked for suicide threats, which we take seriously and we can not allow any such user on BC.GAME sorry! It is in our terms and everything is mentioned properly. User has 0 balance in the account. Unfortunately, we wont be able to assist this user further.

Best Regards

Panda - BC.GAME

i have not given any suicidal threat on losses sir BC GAME PANDA .

And i have 2300000INR in my vault pro balance sir.

your email team responded me that you have used prohibited technique's.

DEAR,

CASINO Guru Team these are the screenshots of the balance when they locked my account on 6 june ..

i have my All balance in vault pro.

and i read the terms of Bc game they told that if a player give suicidal threat on looses we can lock the account...

BUT in my case they first locked my account after that i mistakenly used the word 'suicide' that time i was not aware about the terms of BC GAME Casino.

NOW I request Bc game panda and casino guru team please help me to get my funds back.

DEAR, CASINO GURU TEAM.

When i told them about my funds They only reply me that you have used prohibited techniques.

Now BC GAME PANDA claim that there is 0 balance in my CASINO ACCOUNT.

I swear by my almighty Allah i was total 2300000Inr when they locked my account.

Thank you

Hello,

So upon further reviews we have also find out that the user have more than 20 accounts on our platform. Unfortunately, we won't be able to assist the user any further with any query as it is a breach of our terms 5.1 https://bc.game/help/terms-service

Best Regards

Panda - BC.GAME

Sir i have only one account on bc GAME CASINO. I AM A public servent i have 200 downlines.

we All use same wifi connection.

SIR i know you don't want to help me to get my funds back BUT ATLEAST don't make such baseless excuses.

I am playing casino sites from 2019 i know the multiple account Terms. please BC GAME panda don't do this to me. i am always loyal here on BC GAME CASINO .

This is now another excuse that i have more than 20 accounts. in 3 Months your support never told me that you have multiple accounts.

YOUR EMAIL TEAM NEVER give that response now i am listening another issue.

i am requesting you both the parties please help me ..please check again please

SIR i have my own deposite money in my GAME account.

i have not used any bonus i play with my deposite amount and please check am i receiving any fraud bonus.

Even i never play with the bonus i received from BC GAME events and promotions. please check it also.

Thank you.

BC GAME Panda please reply to my this message.

You told that user have 0 balance But when you locked my account my account balnce was 2300000INR Why you give wrong information to the CASINO GURU AND PLAYER.

SIR I AM requesting YOU and CASINO GURU TEAM please help me to get my deposite amount only please🙏

i don't need any profit from bc game.

Dear Ubiiubii81,

I hope this message finds you well.

We have received evidence from the casino concerning the issue of multiple accounts associated with your case. After carefully reviewing the information provided, we are now obligated to close your complaint. Unfortunately, due to confidentiality policies, we are unable to share the specific details of the evidence with you. However, it clearly demonstrates the use of multiple accounts.

Please be reminded that it is a strict requirement of all online casinos that each player can only create and use one account. Additionally, only one account may be accessed from any given device, whether it belongs to you or someone else. Any breach of these rules can lead to account restrictions or other penalties.

I regret that we were unable to assist you further in resolving this matter, and I truly appreciate your understanding. Should you have any additional questions or concerns, please don't hesitate to reach out.

Best regards,

Nick