The player from India requests the unblocking of his casino account, which was closed due to an accidental action by his child. He emphasizes that he did not intend to dispute any amount and wants to regain access to his valuable account.
BC.Game Casino - Player’s account is closed due to user risk.
Amount: ??
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 24m 51s
Case summary
4 hours ago
Public
Public
8 hours ago
Bro i have no disputed amount but I want my account back my kid wrote something bad accidentally so please I beg them to somehow unblock my account as it was a mistake by my kid and my no fault.I stopped gambling after that because that was a 37 level account I can't make such a good account again so please if you could do something about it please unblock my account it is showing user account risk
Account details
+91849404****
Password:-[hidden by Casino Guru admin]
Public
Public
4 hours ago
Dear Hacker1319,
Thank you very much for submitting this complaint. I’m sorry to hear about your situation. Please keep in mind that it is the player's responsibility to ensure no one else accesses their casino account. Unfortunately, it would be impossible for us to verify if the message sent to the casino was indeed written by your child rather than by you.
Additionally, if your account balance was zero at the time of closure, there is no basis for us to request the casino to reconsider their decision. Like any other business, an online casino reserves the right to select its clientele, and we cannot compel them to accept a player once they have chosen otherwise.
Our assistance is generally limited to cases where a player’s account is blocked with an active balance that the player is entitled to withdraw. Since your account was closed with zero balance, we are unable to assist you any further.
Thank you for your understanding.
Best regards,
Veronika
Hacker1319 has 6d 19h 24m 51s to reply
