The player from India requested the unblocking of his casino account, which had been closed due to an accidental action by his child. He emphasized that he did not intend to dispute any amount and wanted to regain access to his valuable account. The Complaints Team informed him that since the account had been accessed by a third party and closed with a zero balance, they were unable to assist further. Consequently, the complaint was closed, and the player was advised to be cautious about account access in the future.
BC.Game Casino - Player’s account is closed due to user risk.
Amount: ??
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 weeks ago
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3 weeks ago
Bro i have no disputed amount but I want my account back my kid wrote something bad accidentally so please I beg them to somehow unblock my account as it was a mistake by my kid and my no fault.I stopped gambling after that because that was a 37 level account I can't make such a good account again so please if you could do something about it please unblock my account it is showing user account risk
Account details
+91849404****
Password:-[hidden by Casino Guru admin]
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3 weeks ago
Dear Hacker1319,
Thank you very much for submitting this complaint. I’m sorry to hear about your situation. Please keep in mind that it is the player's responsibility to ensure no one else accesses their casino account. Unfortunately, it would be impossible for us to verify if the message sent to the casino was indeed written by your child rather than by you.
Additionally, if your account balance was zero at the time of closure, there is no basis for us to request the casino to reconsider their decision. Like any other business, an online casino reserves the right to select its clientele, and we cannot compel them to accept a player once they have chosen otherwise.
Our assistance is generally limited to cases where a player’s account is blocked with an active balance that the player is entitled to withdraw. Since your account was closed with zero balance, we are unable to assist you any further.
Thank you for your understanding.
Best regards,
Veronika
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3 weeks ago
Bro i have lots of referals with a pending deposit of 45000 bro please do something that's my main account of gambling
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2 weeks ago
I am sorry but since your account was accessed by a third party and it was eventually closed, we are unable to assist you. I can only recommend that you choose a different platform to play on and be more careful about who you give access to your casino account. This complaint will now be closed. I apologize that we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
