The player from India requested the unlocking of their casino account, which was closed due to a mistake with identification. They emphasize that this is their only account, with money withheld on the account.
BC.Game Casino - Player's account has been closed.
Amount: 680,500 INR
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
1d 6h 45m 23s
Case summary
5 days ago
Public
Public
1 week ago
Sir i respective your guidelines and your rules and regulations mistakenly. I provide Frnd💕💕 identification. This is the reason my account was locked. Please, I request you unlock my account. I will provide my identification and I follow your guidelines. I am only use single account, but please unlock my this account. This level is 47. Please, this is my old account and single account. Please unlock my account.
I have funds in my locked account i am going crazy please help me unlock my account i have already close multiple account please helping me
Public
Public
6 days ago
Dear abrarfirdous5511,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What did the casino accuse you of when closing your account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
