BC.Game Casino - Player's account has been closed.

Sir i respective your guidelines and your rules and regulations mistakenly. I provide Frnd💕💕 identification. This is the reason my account was locked. Please, I request you unlock my account. I will provide my identification and I follow your guidelines. I am only use single account, but please unlock my this account. This level is 47. Please, this is my old account and single account. Please unlock my account. 

I have funds in my locked account i am going crazy please help me unlock my account i have already close multiple account please helping me

Dear abrarfirdous5511,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What did the casino accuse you of when closing your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• Before 10 days my account is blocked
• casion telling me you have multi account sir but i dont have muti account mistakely i was KYC frnds idfication but KYC is failed

I was already telling this matter in my casion but my casion team not reply i have funds in my game

• i was play crash 999
• no sir i not achieve my balance with the help of bonus i was deposit lot of amount please help me

2 year I playing this game

Dear abrarfirdous5511,

• Could you please share the communication from the casino where you were accused of having multiple accounts?
• Which documents did you provide for account verification and when?

Share the information here or send it to my email at tomas@casino.guru

Sir before one month bc game team telling me you have multiple account but I don’t have any multiple account .

sir I forget date when I provide documents verification sir this documents not my documents my frnd mistakely provide my Frnd’s documents

Dear abrarfirdous5511,

The casino representative provided me with proof of a breach of the casino's terms regarding opening of multiple accounts and of your threats of suicide.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link https://casino.guru/problem-gambling-help-centers#cnt_102=true

Unfortunately, provided the evidence we can't argue in your favor and the complaint will be closed.

Best wishes,

Tomas

Casino.Guru