BC.Game Casino - Player’s account has been closed.

BC Game has banned my account has failed to respond to any of my emails or discord.

Actually they have banned me off their discord after I shared the exact truth of what happened to me at the bc game.

I was playing slots and I was literally in the middle of winning a jackpot when BC game shut down my account and logged in out of it.

Very dissappointed in their communication and their ways to handle anything.

I have my 2FA on so I don't know how they flag my account at risk?

Dear degenforlife,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any email from the casino after your account was blocked? If so, please forward it to me at veronika.l@casino.guru.

Could you please confirm if your account at BC.Game was fully verified?

Have you made any successful withdrawals before?

Did you play with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Have you received any email from the casino after your account was blocked?

No I have not received any emails.

Could you please confirm if your account at BC.Game was fully verified?

I have sent my KYC (Passport photo), but still have received no communication from them.

Have you made any successful withdrawals before?

No. Actually the very first time I played on Bc.game, my account was hacked and someone took my funds out of my account after switching to TRX. I reported it to the live help, but they did not even respond.

It was only few hundred dollars so I let it go because it was my fault that I did not have 2fa. So after that I made 2fa and I never had that problem again.

Did you play with or without an active bonus?

I don't think I was playing with an active bonus.

It has been around 2 weeks to receive absolutely nothing from them.

2 weeks of my funds stuck on bc.game.

This is actually ridiculous.

Could you please specify when exactly you sent the photo of your passport to the casino? Was it after your account was blocked or before that?

When exactly was your account hacked? Did you continue playing on your casino account although you found out that someone gained access to it? Had this other person played any games on your account?

Have you communicated with live chat now after your account was blocked?

I sent the photo of my passport after my account was blocked. My account was hacked the first time I ever deposited on my account. I notified the live chat but obviously they did not even respond. After that, I put a 2FA so that even if they know the password they cannot get into my account.

Live chat told me to email and wait upto 7 days, but I still haven't gotten a response. Its been over 2 weeks almost 3 weeks.

casinoguru you guys should not be promoting a website where all the users are getting their funds stolen and accounts blocked with no reason ever stated to them.

Please forward me the email communication you have had since the casino blocked your account at veronika.l@casino.guru and we will investigate the issue.

Just sent

Has Bc game not even replied to you guys ? Hahaha

Absolutely no reply from Casino Guru and BC GAME.

Well done. Taking money from a Casino that unlawfully just shuts downs players accounts.