The player from Pakistan made a deposit of 2,000 USD, but the account became restricted. They submitted verification documents, but the casino claims rules were broken. The player requested assistance in recovering their funds. Later, the provided evidence confirmed that the complainant breached the terms and conditions. The disputed account was closed because he conducted a self-referral, created multiple accounts using his own affiliate link, and earned commissions from gameplay, which means he took an unfair advantage over the casino and abused the system to benefit himself at the expense of the casino. Although the remaining balance was higher, as a solution, the casino offered the user a payout of the difference between the sum of all his deposits and the withdrawn amount, while his remaining balance was cleansed from everything above this sum since accumulated illegitimately. This solution should have settled the disputed account to zero, and it was accepted by the player. Despite nonresponsiveness on the player's side, in accordance with the details about progress during the course of the complaint process and the warning directed to the player, we consider the complaint resolved. Later, the player himself confirmed it via email.
BC.Game Casino - Player's account has been closed.
Amount: 1,381 ₮
BC.Game Casino
Safety Index:Above averageCase closed
RESOLVED
Case summary
Hello sir
how r u casino.Guru
U
i hope all is good happ And healthy
Sir my Bc Account security risk Verification 2/ may /2023 Am deposit 2000 ustd Am open account Ine time open deposit account received acount Security risk Display 3 / 4 hours to not mind work what is problem am bc game help all tearm bc game spot team answer email send am email send 20 day not reply am email day by day send . 20 may email received verification document submitted am all documents submitted 4 sa 5 day reply return documents accepted butt ap na rule break .. Sir qasm God qasm Am belong pakistan this English my Best am google help and am high school only pas not tream reading not scrm not cheating… my crypto wallet account not my friend … son of dog . bc account open and Play and earning best am pay pakistani rupys and send my bc account… This tream my account banned butt son of dog my friend not account blocked … please sir my help my 2000 ustd recover me please sir
Dear Almas597,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your account was blocked right after you made the deposit?? Have you received any confirmation regarding successful verification?
Did the casino specify which rule you breached?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
hello madem /sir
how r u
i hope all is good happy and healthy
yes am email bc team my account please open bc team mail verification documents submitted am all documents submitted and Kyc Documents am all submitted and done my kyc .. butt 5 sa 6 day bad reply email bc last send am email : submitted
this email last time bc team send
Hi,
Thank you for being patient.
Kindly note that we are currently experiencing a higher volume of emails, which may result in delays in our response time. We sincerely apologize for any inconvenience caused, and we assure you that we are actively working to address this situation promptly.
After conducting a review of your account, our Risk Team has found that you have violated our terms of service. As a result, your account has been permanently locked.
BC.Game prohibits certain uses of our services to protect our customers and to comply with our gambling rules. Please read our terms of service https://bc.game/help/terms-service.
Self-referral/Affiliate Abuse
Affiliate programme rules
5.2 d. III. Registering as a player or making deposits directly or indirectly to any player account through his/her tracker(s) for their own personal use and/or the use of its relatives, friends, employees, or other third parties, or in any other way attempt to artificially increase the commission payable or to otherwise defraud the Company. Violation of this provision shall be deemed to be a fraud.
If you breach any provision of our terms of service or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, suspend, or close your Member Account, withhold payment of your winnings and apply such funds to any damages due by you.
You acknowledge that BC.Game shall be the final decision-maker of whether you have violated BC.Game’s rules, terms, or conditions in a manner that results in your suspension or permanent barring from participation in our site.
Rest assured, we guide customers in the process of obtaining genuine funds in their accounts upon their request. We do not hold customer funds without offering a method of return unless the funds came from an abused method.
We hope you understand. Stay safe!
Dear team am not ay rule beak am Pakistan Saller Ustd am pay pakistan rupee and saller request send me my account Ustd butt i don’t know saller aready account used this account bc butt my question dear team my account why are been saller account bc beand .. bytt bc my account banned and saller account nớt banned my mistake am trust saller and ustd send my account not binance wallet my mistake i am BC.Game team ...I would like to apologize for my mistake for making a self affiliations.. butt please one chance my fund return and my account open am
next time not ay any mistake please my 2000 ustd pakistan big money amount i have very huge request please my amount recover 🙏🏻🙏🏻🙏🏻🙏🏻😭
Thank you for your reply, Almas597. Do I understand correctly that you have an affiliate contract with this casino? Could you please advise if you played any casino games here?
Dear Almas597,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
yes am slots game play In bc game aready my game good butt not win all not withdrawal this time Am deposit 2000 butt my game id banned sorry reply laty my mobile screen lost please help me
Hello mam
Kristina How r u
i hope all is good happy and healthy
I wish all team members happy and healthy
Mam am all documents submitted by Email in bc game my documents Provided butt my account not open Why is this … am All verification and verified Account documents submitted and totally deatil send am not cheat not Scrm my mistake am not tearm read please am accpest my mistake butt one chance am play game and my deposit please return am not lose fourd my totlly saving this money 😭☹️
Hello Dear team Please my help my Last hope you am Very disappointed my big lose 2000 ustd please one chance am very carefully play game please my id bc game and my deposit return and recover me … please sir casino guru team my all payere for you please my help
Did you accumulate these funds by playing casino games? Did you play with any bonuses?
Hello Dear team
How r u i hope all is good healthy and happy
madem and sir /
Am not any game am Deposit this funds bc account And open account my screen display this account not open verified Security risk Am email send 20
day not response 20 day after response am all
deatail send verification KYC submitted butt not open
Dear team kristina
Am Just send deposit 2000 Ustd my account Blocked Am not any game this funds Please Am all verification Submitted and all request please My account open bc game my email reply not
am Everyday Email Send and request bc team please my 2000 deposit bc team my Account open please butt not response please my last Hope Only Youre team please my funds return and … one chance my accounts open again please
13 July Only Bc team just this email send only
There is nothing else that we can do.
The decision is already final.
Dear team please helps please please this
Thank you very much, Almas597, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Thanks Dear team My all Pyare for you
My last hope you website and your team
Please my English slow try to understand
So mistake some word please am all documents and kyc again Submitted butt my deposit return my account please dear kristina my 2000 ustd recovery me
i think my bug mistake am Believe in bc game website and deposit in big deposit 2000 ustd in bc account butty deposit One day inshallah my hope return My Allah see in All my believe am right way .. am not cheats.. inshallah my help me all thanks dear guru casino ... My all time good wish and all payre for you ... You work good ,,, 🤲💗
Hello, Almas597,
I am sorry to hear about your problem. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite BC.Game Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear BC.Game Casino team,
Could you please provide us with an explanation of the player's situation in more detail? Why have the disputed funds been confiscated? In case there was only one unused deposit made to the account before the closure, would the casino be able to refund his deposit? If yes, what needs to be done on his side?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
Hello , sir branisalv
Thanks Very much sir I hope casino guru My deposit and id recovery me
sir i swear I dont kwon Saller aready account use bc deposit And account blocked And if l ever kwon i never Make a deposit
Why is that money too much for me i did, t sleep that money by making a lot of money
Butt siller tells me that money will be sent to me now , l where will i go,?
Want to block the account of this seller if that account the first number?
but that account is a vip level so you left it and blocked me which is not right
please bc team i request you to open my account on warring too if you Get any complaint after that then block me
One chance any Rule break in my id to my national card must be put bc casino blocked list .. please I request you I swear i dont kwn Saller account Deposit issu my account... Please 2000 ustd In huge amount in Pakistan 600000 rupees please one and last chance me realize me my deposit and account recover, 🙏,🙏🙏🙏🙏
and Please my This English Try to understand am help in Translation Urdu to English.... please, 🙏😭
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
branislav sir hello how r you i hope All is good healthy and happy
sir same problem Email reply bc team 15/15 day not reply sir please help me my hope only Your website My deposit return and recovery sir am Pakistan belong please my not access am bc office complain.. my only hope your website please please my deposit recovery me my all life payre for you and you team , 😗🙏💗💗🤲
Greetings all,
Since we have a new process for notifications and reminders upon extending the timers, and it was not done correctly in this case, I am now extending the timer for the casino once again, and I will try to contact the casino in every possible way. However, if no one from the casino replies or provides us with the requested details until the current timer expires, the complaint will be closed in accordance with the information in my previous post.
Thank you for your patience and understanding.
Hello,
The player is question conducted self referral, therefore the account was closed.
Self referral means the player created a multiple account using his or her own affiliate link, binding the two accounts together and earning commissions from gameplay. Such activity is prohibited on the website, therefore the account ID 6***236 was locked and closed.
Evidence of this will be forwarded over to the Casino Guru team.
The account ID 6***236 had a total deposit amount of $3,060 , and a total withdrawal amount of $1679. The account currently has $1999 remaining and we will allow a withdrawal of $1381 to settle the account to zero. The remainder of the funds will be forfeited due to the self referral conducted. If the player can provide their nominated USDT address I will ensure the funds are transferred within 72hrs.
Best regards ,
BC.GAME
BC game casino hello How r you
I hope all is good BC Casino
2000 Ustd Not for me Small Amount And Please believe me Am not other account use This account open one friend link send and deposit Send me friend Am not Slots game Any idea my friend Help and good dream play and win Big money but This issu My friend not my any call tend Am full confuse my deposit and my 2000 Ustd money not claim any deposit friend screen shot send and not any one my talk believe but My Allah see am not cheat not cheat ... butt am really sorry please one chance my account open and recover me And next any issu block my account am not claim please one chance me ,😒☝️
BC team
my request you
This all Condition Referrl and any Condition only Just one man My request Referrl account profit account block not My and other account people Not Maloom this game only referla Commission Cheater not me and other player ,😍
casino guru sir i have not idea post public and private Please Inform and please Share my document Bc casino team am all documents provided ❤️👏🏻🫶🏻 Dear casino guru sir
hello Dear Casino Guru Team and BC Casino team how r you I hope all is good happy and healthy
My all good wishes For you
Dear team boht of you team am all document Send in BC helpline Email team send And all Address Subimint in deatil Send please dear BC casino Please check in email and deposit Address and withdrawal address all send please check it's ,😍💓🙏
and deposit proof check in website casino guru reply all address Subimint
dear BC casino please check and my one request dear casino first my account recover am play in BC casino And second my withdrawal send email and casino guru reply already dear BC casino
hello dear casino guru team how r you
please not reply erveryone Please reply me Am send in document in BC team but not reply In my email and not reply in my Any massage guru sir please What happend please reply me Am upload in you're site deposit document and BC casino email send butt not erveryone my Massage reply please sir tell me
Greetings all,
Thank you, BC.Game Casino team, for your email and the details provided.
Dear Almas597,
To be honest, your English is not good at all, and it is not clear what you are trying to say. Therefore, I would like to explain the situation to you, and I will request only simple answers and information.
I was provided with the details confirming the casino's claims and decision. There are data matches between your account and another account that used your referral link to register and play in the casino, which is a prohibited activity, and it means the casino's rules were breached. The provided data is enough to confirm this really happened, and it does not make sense to claim anything else.
The casino offered you a solution above. The sum of all your deposits made to the casino is $3,060, and the total withdrawal amount that you withdrew from the casino overall is $1679. Although the remaining balance is $1999, you breached the casino's Terms and Conditions. However, they are able and willing to allow you to withdraw $1381 (the difference between the sum of all your deposits and the withdrawn amount), so your financial situation after paying the $1381 would be zero, so at least no loss for you overall.
If you agree with this solution - a withdrawal of $1381 - please, share with us your USDT e-wallet address, so the casino can process the transaction in accordance with the information they provided above. I recommend you provide an e-wallet that was already used in your account in the past for successful deposits or withdrawals.
Since it is possible the casino could have confiscated much more from your remaining balance due to the rules violation, it looks like quite a good compromise as a solution for your issue.
If you do not agree with the solution, please, provide us with the information for how you imagine further resolving the matter.
Looking forward to hearing from you.
hello Dear casino Sir how r you Sir Am deposit Address already send in You website and BC game reply send am deposit address but sir not BC team reply am BC team personal Email Send All document and proof send withdrawal and Send Your website link reffer casino guru my case Subimint and your team deposit send Recover am all address send but 5 day not reply not any response sir ... Please BC team inform my Deposit send am agree 1382 USdt My return Butt not any time my Any email
My USDT Network
TRC 20
TLZghiAkofwts4fLGaa6NpE1M5UzQkCHLz
BC Team and this address use my account please this address send Am send Ustd am recover binance saller
Deposit address: USdt BEP20
0xb9727a67c1cc54663e48c68cbf0b85a430df8373
This address use in game already please I have request and informa
Alright, Almas597. Provided that you accepted this solution - since the time the casino provided us with the update, you already shared 4 different e-wallet addresses, so now, it is a real mess here.
So, let's do it this way - Please, share with us now only a USDT e-wallet address to receive deposits. Once it is done, I will ask the casino representative to help us and the casino will make a deposit to your e-wallet.
As for your account - unfortunately, the casino has the right to close it at any time and for any reason, and we accept such a decision in the situation the casino will pay out the disputed funds and meet all the obligations towards you. If they decide to close your account, we cannot do anything with that.
In the meantime, I will update the disputed amount to 1381 USDT/USD.
Thank you for understanding. Looking forward to hearing from you.
Dear Almas597,
Do the above-stated e-wallet addresses belong to you?
You only have to use your funds and payment methods in your name at online casinos. Otherwise, it would be a serious violation of the casino's Terms and Conditions.
If those e-wallet addresses above do not belong to you, and you do not have any e-wallet, how did you make deposits to the casino, please?
dear guru casino Am pay Pakistan ruppees in one friend Binance trader in Pakistan and send address Deposit / withdrawala my account Ustd am BC account Withdrawala and deposit address use saller not me This condition my account block .. am not cheat butt saller my account raffer add not confirm ..
my account All deposit and withdrawala address use binance saller dear casino am Pay in Pakistani ruppees and saller USdt pay ..
dear Sir and madem
how r you
casino guru Pakistan player 40% player casino game personal wallet not use saller and trader wallet payment send wallet and reacived
Dear BC.Game Casino team,
Is it possible to issue a withdrawal to the player's e-wallet stated in his last post?
If yes, could you please confirm once it is done?
Hello dear casino guru and BC casino I have a huge request please check and please my return deposit send I request you this money this time very need me my wife hospital and this money my this time some problem solved I request you return deposit send in address last bsc send in I wisher and payere you all life happy an d healthy
Form Pakistan
hello dear team
how r you I hope all is good happy and healthy Dear casino guru and @Bcgame please I request you please my deposit return am condition week this money return my some problem sovlad I huge request please please my family hospital admint so am very distrab please dear casino am request you my deposit very fast return am payere for all family member and you team all life not any issu 💓💓🙏
BC Game and casino guru I request you personally BC game request my deposit return 🙏🙏💓💓
Sorry am late reply am Hospital my family admit in hospital am not check email so please don't mind my late reply Please am. All time casino guru team thanks and payere you are angel in my life my Help and BC team personal contact my deposit return ... dear sir This world million plepeo one man you're heart any one help am wishes and payere my Allah you're All dream complete and all time happy love you form Pakistan ...and thanks BC casino my this time very need this money .. insha'Allah am this condition Free insha'Allah come back your casino play ... your traem and all condition insha'Allah check thanks again again. all membem my help 💓💓💓💓🙏
hello @Bc casino please one request please This deposit Very need please Fast deposit send am This time deposit some problem Recovery I hope you Understand dear @bc casino am not Expline your reply my life some problem solved I love you dear BC casino and Love youuuuuu so much Casino guru ... You help only this deposit return Your are Angel am fan of you ... this world Good man and help fully people Ago ...
Please very fast this Deposit send am Hospital bill and other problem sloved this deposit and am insha'Allah Come back coming soon this problem sloved only ..... please my very bad English Understand and read thanks all ...
am all English word use am 100%
confirm my English All member reading and Lot lol hahaha ... but thanks my English samjna k lye 💓💓🙏
Thank you, BC.Game Casino team, for your reply and the update.
Dear Almas597,
The information provided by the casino representative was clear.
Can you please check your e-wallet ending 8373 (BEP20) and confirm you received the disputed funds?
It would be highly appreciated if you could answer only with a simple yes or no.
As for your casino account - it was mentioned that your account was locked and closed. Unfortunately, your account will likely remain closed, and it will not be possible to restore it. However, I strongly recommend not creating a new one and finding another online casino to play. Otherwise, any new account will be closed too.
Looking forward to hearing good news from you.
Dear Almas597,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, based on all the given information, we will consider the complaint resolved.
Dear Almas597,
In accordance with the details about progress during the course of the complaint process and my previous post above, the case will now be closed as 'resolved'.
Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, BC.Game Casino team, for your cooperation.
Best regards,
Branislav, Casino.guru
