BC.Game Casino - Player's access to the account is blocked.

Hello, I have a problem with BC.GAME.

I made a deposit at this casino, then logged in and found that it wouldn't let me log into my account. It said "account verification required." I didn't even have time to play with that money.

I tried to contact the casino support service, but no one responded to my letter. I resigned myself to the fact that no one will answer me.

I recently learned about your forum and once again I have hope of getting my deposit back.

I don't want to play at this casino because of the slow response times from the support service.

BC.GAME please return my deposit to this address:

TPgoCj6dBZCDogb8F7FnvxinjvX4yhthVh

The email to which the account is registered:

[email address hidden by Casino Guru]

Dear rwmk201,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you sent any identity documents to the casino for verification?

Have you made any deposits to this casino before?

Did you deposit the amount of 2800 TRX at once or in multiple smaller amounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, I didn't send any documents.

After registration I immediately made a small deposit, as the casino is new to me, to check if the money is coming in at all, etc. I played a few minutes in the slots and decided to deposit a larger amount to play normally. And after I made this deposit, they closed my access to the account.

I deposited about 2800 TRX at once, in one lump sum.

Thank you for your reply.

Please understand that the casino has the right to request verification if they find it necessary. This process can take place either when a player makes their first withdrawal request or after depositing a significant amount in one transaction.

Are you open to submitting your identity documents to the casino for verification? Has the casino informed you about which specific documents you need to provide?

Hello,

Please connect with our support team at support@bc.game and provide your KYC so we can check further and provide you assistance accordingly.

Best Regards

Panda - BC.GAME

Dear rwmk201,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.