The player from India had reported a security issue with his account in an online casino. The casino had responded that the player held multiple accounts and several self-referral accounts to earn commissions, which was against their policies. Consequently, all of the player's accounts had been locked and could not be reopened. We had sought further clarification from the player, but due to a lack of response, we were unable to proceed with the investigation or provide potential solutions. The case had therefore been rejected.
BC.Game Casino - Player is experiencing a security risk.
Amount: 50,000 INR
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
Dear anfaisal473,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
- Has your Casino account been successfully verified in the past?
- Did you accumulate your winnings with or without an active bonus?
- Is your account currently accessible?
If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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11 months ago
Hi,
The user has multiple accounts and also more than seven self-referral accounts to get commissions, which is totally against our policies. And users, all accounts are now locked and can't be reopened.
Best Regards
PANDA
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11 months ago
Thank you very much, BC.Game Casino Team, for the clarification.
Dear anfaisal473,
I regret to inform you that if the casino's statement is accurate, we won't be able to provide any additional assistance.
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11 months ago
Dear anfaisal473,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
