BC.Game Casino - Player has experienced a technical glitch while playing.

i was betting a forty cent bet with sixty five dollars or so in my account. i move on to the next game and i noticed that i had insufficient funds so i look at my transaction where i see a fifty nine dollar bet was made, and i did not click anything to max bet, or to bet back down, i also was spinnging with the space bar so how would i have made this mistake , customer associate says that there is nothing wrong with the game and for me to be more careful but i didnt do any thing that made that bet a max bet itwas randomly and out of the blue in transactions that this bet max on its own. i was blamed and i disregarded so i will not use this casino again

Dear Player789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Thank you, Player789, for the video of the live chat communication. Do I understand correctly that you have experienced the same issue several times and didn't stop playing right after the first incident?

no , i didnt notice this right away , paused playing when i did then when they refused to help i bet the remaining couple of dollars

Could you please forward your game history to petronela.k@casino.guru? Is it possible that those greater bets were in-game bonus features?

Dear Player789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

honestly lets just cancel this, tho they are in the wrong, i feel, ii rather not feel like they are now intentionally messing more so with the system to only let me lose,or stop workin suddenely etc i already feel that way, idk how you can checl casino black list and it bothers me so much that i better jsut drop it im better off i guess.

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.