BC.Game Casino - Player has an unspecified issue in the casino.

I'd like to update recent experiences , recently hit level 38 after 5 years , lol . up till maybe a month ago 38 was a 200 dollar rewward as it is considered vip and you get your own vip host. my fault but this day i bust 2500 eos and 7.5 bnb started with only 50 and 0.01 bu these screenshots should say it all, i feel like im in another abusive relationship where they do crazy things and act like im the one in trouble , time to stop it .

Dear BEWAT3R,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid I will need more information regarding your problem. I checked the screenshots submitted but I am afraid I don't understand what the issue is. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Tomas

I apologize , i am not familiar with casino guru , tbh i was trying to add to my review , i wasnt seeking money for this i really just wanted it tagged to my original review of bc.game. perhaps if you read that then my screenshots will make since to you and there we can talk about restitution for missing affiliate pay , i am sorry for the confusion , i am a noob karen ive never complained about anything or even been on one of these sites but bc made me mad enough few months ago i signed up to post my review but im not a complainer so never took any time to tour the site or understand how it works, my bad.

Thanks for the explanation.

I've read your user review.

These are indeed separate sections of the website handled by different teams, each with a different set of options for you. Regarding player's complaints, you can read about the process in our short article found here: https://casino.guru/complaint-resolution-instructions

First, let me emphasize we don't deal with complaints regarding issues of affiliate relationships in online casinos. We try to mediate issues of regular players who are bound by the online casino's terms and conditions, not affiliate terms and conditions.

Second, please understand that our options to help you mediate issues that happened more than a year ago are severely limited.

Thirdly, reading through your review about the glitch you discovered, let me say we dealt with a similar complaint regarding a technical issue recently https://casino.guru/bc-game-casino-player-complaints-about-unannounced which we rejected as unjustified. You can read about our reasoning in that complaint thread.

Lastly, we believe the casino can close a player's account for any reason, as long as they don't confiscate their legitimate winnings.

Please let me know if there is any other issue we might assist you with.

I'll await your reply.

Dear BEWAT3R,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Im good , you guys can remove all of these complaints there is no financial compensation deserved in this complaint . thank you and apologize for wasting anyones time

i would appreciate my affiliate reinstated but as you said that is not what you do and I have no faith left in bc doin the right thing by their players

I understand. I'll now close your complaint since there is no issue we can reasonably mediate with the casino.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.