The player from Venezuela reports that the casino administrators promote promotions that are not honored and ban players for inquiring about payments. Although they claim payments are processed within 24 hours, it often takes over 96 hours without any communication.
BC.Game Casino - Player faces delayed payment from a promotion.
Amount: 8 ₮
BC.Game Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 17h 39m 9s
Case summary
6 hours ago
Public
Public
15 hours ago
Translation
The administrators offer promotions that are not paid in the casino's TG groups, and they ban you for asking about payments. Supposedly, payments are made within 24 hours, but they take more than 96 hours and still do not provide any responses.
Automatic translation:
Public
Public
6 hours ago
Dear kanaimacg1,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which promotion you activated and played with? Please send me the screenshot of the promotion you redeemed along with its specific terms and conditions. Am I correct in understanding that you found this promotion on Telegram?
Have you finished wagering the bonus you activated?
Has your withdrawal request been approved by the casino or are you waiting for it to be approved? When exactly did you submit your withdrawal request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
kanaimacg1 has 6d 17h 39m 9s to reply
