The player from Venezuela reported that the casino administrators promoted promotions that were not honored and banned players for inquiring about payments. Although they claimed payments were processed within 24 hours, it often took over 96 hours without any communication. The issue was resolved as the player confirmed that the casino had paid for the promotion. The complaint was marked as 'resolved' in the system by the Complaints Team.
BC.Game Casino - Player faces delayed payment from a promotion.
Amount: 8 ₮
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
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1 month ago
Translation
The administrators offer promotions that are not paid in the casino's TG groups, and they ban you for asking about payments. Supposedly, payments are made within 24 hours, but they take more than 96 hours and still do not provide any responses.
Automatic translation:
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1 month ago
Dear kanaimacg1,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which promotion you activated and played with? Please send me the screenshot of the promotion you redeemed along with its specific terms and conditions. Am I correct in understanding that you found this promotion on Telegram?
Have you finished wagering the bonus you activated?
Has your withdrawal request been approved by the casino or are you waiting for it to be approved? When exactly did you submit your withdrawal request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Translation
They have already paid for the promotion, the case can be closed.
Automatic translation:
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1 month ago
Dear kanaimacg1,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
