The player from Louisiana had deposited money to BC.Game using VET and after her account was verified, the casino restricted her from playing due to her jurisdiction. The Complaints Team had reached out to the player for more information and clarification. The casino had offered a refund, asking for a VET or USDT (TRC-20) address to process it. However, the player did not respond to the team's inquiries or provide the necessary details for the refund. Consequently, the complaint was rejected due to lack of response, but it could be reopened if the player decided to resume communication.
BC.Game Casino - Player faced jurisdiction restrictions after depositing.
Amount: $12
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
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1 year ago
Earned some VET on coinbase. (DID NOT SEE VET OPTION IN DROP DOWN). Found one casino that accepted it. BC Game, even let me enter my phone number. They have us area code, in drop down. Let me sign up deposit money, verify email on account. Then kicks me out says no players from my jurisdiction. I'm in Louisiana please help me fix this. Thank you so much!
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1 year ago
Dear autumsky1979,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been verified successfully?
- Could you please confirm that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Hello,
I understand your concerns and realize it might be due to a VPN usage or an ISP error that you're experiencing issues with your location. It's certainly frustrating when funds are inaccessible, and I empathize with your situation. To proceed with resolving this, please provide us with a VET address or a USDT (TRC-20) address. Once we have this information, we will promptly initiate a refund for your transaction.
Best regards,
PANDA - BC.GAME
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1 year ago
Thank you very much, PANDA - BC.GAME, for your assistance.
Dear autumsky1979,
Could you please provide the requested details? Thank you in advance.
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1 year ago
Dear autumsky1979,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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12 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
