BC.Game Casino - Player faced jurisdiction restrictions after depositing.

Earned some VET on coinbase. (DID NOT SEE VET OPTION IN DROP DOWN). Found one casino that accepted it. BC Game, even let me enter my phone number. They have us area code, in drop down. Let me sign up deposit money, verify email on account. Then kicks me out says no players from my jurisdiction. I'm in Louisiana please help me fix this. Thank you so much!

Dear autumsky1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your account has been verified successfully?
• Could you please confirm that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

I understand your concerns and realize it might be due to a VPN usage or an ISP error that you're experiencing issues with your location. It's certainly frustrating when funds are inaccessible, and I empathize with your situation. To proceed with resolving this, please provide us with a VET address or a USDT (TRC-20) address. Once we have this information, we will promptly initiate a refund for your transaction.

Best regards,

PANDA - BC.GAME

Thank you very much, PANDA - BC.GAME, for your assistance.

Dear autumsky1979,

Could you please provide the requested details? Thank you in advance.

Dear autumsky1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.