BC.Game Casino - Player experiences suspicious game activity.

My games have started acting suspiciously. Counter my bets and under paying. It’s not my internet connection and I clear my cache constantly. It was winning and lossing like normal and all of a sudden it’s just lossing. And now on auto it will glitch and then seems to start making quick losing bets.

Dear RickM79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos with the exact time of the incident along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I tried emailing but it isn’t loading correctly

There’s a few there though. I will try get the videos to send of the glitch that started happening

Done email

Fine, so you experienced a technical glitch while playing. Were there any bets deducted without completing game rounds? How exactly was the money lost, please?

Have a look at the photos. What the payout should have been but what it actually gave. And I sent you video showing how the bar has started sliding off screen now so I can’t move it and then it does quick bets in the red zone before I can refresh the page

funny that it does it so often and I lose not win. After reading that other post though even if I did win they would probably say a glitch and take the money. Weird

Can you please provide an explanation as to why you continued playing even after realizing that different amounts were added to your active balance compared to the ones displayed as winnings?

My explanation would be the same as any other gamblers? Why would I have to explain that?

I Have a gambling problem I presume. You lose some so you keep going in hopes of getting back on top of it

like today.. I just tried submitting a new complaint.

Why don’t you ask them to explain?

It’s pretty obvious that robots operate support

You were unable to submit a new complaint about the same problem because our system allows only one "in progress" complaint per player for the same issue in the same casino. Consequently, the system prevented you from submitting a new one.

If I understand correctly, you have already lost all your funds. In such a situation, I regret to inform you that we won't be able to offer assistance in recovering your losses. For future reference, I strongly recommend stopping play as soon as you encounter any technical abnormalities or discrepancies in payouts. Unfortunately, we cannot reverse time and reinstate lost funds.

Furthermore, if you faced difficulty in stopping play due to a gambling problem, please consider seeking support from Gambling Centers in your country. You can find relevant information at the following link: Database of Problem Gambling Help Centers.

I apologize for not being able to provide more assistance. Please let me know if I overlooked any important information.

Funds from the second complaint or first complaint?

If you mean none at all than sorry that is ridiculous

$0.01 for what should of been a $26.19 payout doesn’t seem right at all or $3.52 for what should of been $43.42. And that to of happened more times than I could count. What’s up with online casinos just fucking rorting people.

look at how they purposefully glitches the game. Why are they aloud to still operate?????

If you think there's a technical issue and your payout wasn't right, I really urge you to consider not playing in the future. Continuing to play and losing all your balance would make it impossible for a mediator to assist you. If you believe that gambling is becoming a problem and is affecting your ability to stop, I strongly advise seeking professional help. Unfortunately, at this point, we're unable to offer any assistance. I'm sincerely sorry, but you reached out to us after the window of support had passed.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.