The player from Brazil was struggling to complete verification to access her old account after she had created and deleted a new one. She had requested a new link but was facing warnings about documents that had been used previously. The casino had responded stating that the player had over 40 accounts and had been abusing the bonus system by claiming bonuses from multiple accounts. As a result, all associated accounts had been locked in accordance with the casino's Terms of Service. The complaint had been rejected due to the player's lack of response to further inquiries.
BC.Game Casino - Player experiences issues with account verification process.
Amount: 11,000 R$
BC.Game Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, I am unable to complete the verification to unlock my old account because I made a new account, which has already been deleted. I would like a new link to be sent to me to complete the KYC. When I enter the link, I get a warning that my documents have already been used.
Automatic translation:
Public
Public
6 months ago
Hello pedrohfm99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you create the old account and when did you create the new account? Why was your new account blocked?
Please note that creating multiple accounts in a casino is strictly forbidden and they may block you at any time without the possibility to reopen any of your accounts.
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Hello,
After reviewing the user's account, we have discovered that the user possesses more than 40 accounts and has been found to abuse the bonus system by claiming bonuses from multiple accounts. In accordance with our Terms of Service, specifically sections 2.1.15 and 5.1, we have locked all the associated accounts. All relevant proofs have been sent to the Casino Guru staff.
Best regards,
Panda - BC.GAME
