BC.Game Casino - Player experiences game and support issues.

I didn’t know about this whole forum before, I’ve been fighting with BC Game for 2 months. No answer, no hello, we tried through streamers who "will help you sort out any situation in the casino." In general, many streamers were watching the casino, and they were all talking about the high RTP of the casino at BC Game.I played my favorite slot Pug Life from Hacksaw (I play at all the casinos that I have registered in it) I won everywhere in it, but on BCGame there’s a catch, RTP in any case gives some kind of value to the winning player, but here Generally silence. So I sat and played this slot so that he would give away the conditional 2000-3000x, at least once. I sent more than $3,000 to him without winning any bets. When I looked at RTP, I was shocked, they have 92% RTP, the support ignores them in every possible way. In comparison with another casino, for example, VODKA BET set an RTP of 96% there.

BC Game (late January - early February) - https://ibb.co/ckmqCrT

Vodka Bet (late January - early February) - https://ibb.co/Hx46Mhs

Bc Game (now they are covering their tracks but the RTP is still 94%, not 96% like in VODKA BET) - https://ibb.co/GCj2RVD

I can provide all deposits. Crypto observer Debank, log into transactions from the end of January to the beginning of February (casino wallet) - https://debank.com/profile/0x6bc6ef6fd18984bcffe1c38df87d90f8bb436c2b/history

After I contacted the streamer, they "expressed bewilderment" and said that they only had Pug Life (for unknown reasons) with such a RTP and promised to return the funds or add a balance (I don’t know, the streamer said so). Then the streamer’s moderators simply ignored me, and in the end the streamer said that they didn’t answer him either. Although he gets money for streams and probably sends them recordings too. But that's not the point.

By the way, all games and winnings disappeared from the slot menu. Also, my games disappeared from the slot menu (as if I hadn’t played at all). I made deposits from crypto, so all the proofs of the casino wallet and my deposits for the period that I worked for 92% of the RTP without receiving any winnings are also available. I want to return at least most of the money for my scrolling into a dead slot and for ignoring support in every possible way.

The person suggested that for such a story, VAVADA casino returned $5000 for a lower RTP, and gave a link to your forum, he told you. The last hope is for you. I've been screwing everything in place for 2 months now and no problem.

Sorry for my bad English, I'm not a native speaker. Shortly after I contacted the streamer for help, BC Game fixed the slot and raised the RTP to 94% and deleted all my games. They also continue to ignore them after covering their tracks.

Dear akiraaaacm,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

I am afraid, that if the information about RTP is publicly available on the casino's website, we don't see a valid reason for you to request a refund by comparing the same game in multiple casinos.

• Please allow me to ask you a few questions, so I can better understand the situation. 
• Have you requested your gaming history from the casino in the past? Has the casino responded to your request?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello Thomas, you missed the point of the problem, it's not about RTP comparisons . Many streamers have stated that BC Game has the maximum RTP. I played and hoped to win at least 1 normal bonus, but it never happened. I made deposits in the hope that at least 1 bonus would be greater than x200. I was deceived after I contacted the manager using the streamer. They read this and said that this is the only slot that has such a low RTP. After that they did 94%, removed all my winnings from the slot in the menu, and I also cannot view my deposits and my game history to provide you with. I need a refund of at least part of my money. I have been playing BC Game for a long time and my deposits are not small, this is the only case when the RTP was underestimated. I also need contact with the casino manager. They IGNORE me, just like the streamers. They don't want to pay attention to the problem.

My last hope is you, I need to return at least part of my funds. I made deposits only because the slot, according to the theory of probability, for multiple bonuses, put something useful. And I presented the example with another casino as an example and nothing more. Why did the casinos deceive me by initially saying that the RTP was maximum, but in the end it turned out to be 92%, it is impossible to win in this slot. If you type RTP Hacksaw into Google, all normal casinos have 96% there!

Today I made a bet that a player would score a goal in the entire match. My bet was requalified as the player scoring a goal FIRST. I sent a request to support, in the end they told me that I should expect from 24 hours to 72 hours. And now I can’t log into my account at all. It says "verification required" even though I enter the correct login and password. My account has stopped working. BC GAME stop creating chaos. Return the money for the reduced RTP, unblock the account, and also stop manipulating the rates, I am an adequate person and I see what I am betting on.

I've been waiting for your answer for a week! Go to the topic and answer!

I apologize for not replying sooner. Thanks for your patience.

I am afraid we can't act based on the information you received from a third party regarding the RTP of the games.

• Were you able to get information regarding the RTP directly in the game on the casino's website?
• Where does the information regarding the game's 'actual' RTP come from?
• Was any balance you accumulated confiscated by the casino?

Regarding your other issue, please understand our complaint resolution center won't be able to help with issues related to sports-betting activity. If you wish we can refer you to a platform specialized in sports-betting-related disputes.

I'll await your reply.

Thomas, it's important for me to get at least some of the money I lost. I played at a lower RTP, and it was increased after my request to the streamer. When I started contacting all authorities, they realized that they were wrong. But they did NOT admit guilt, but only increased the RTP. This was the only slot with a lower RTP. It doesn’t matter where the information comes from, the only important thing is that I played a non-working slot that is impossible to win. CALL THE BC GAME TO TOPIC. Let them stop hiding from the answer; normal casinos return money and apologize for their mistakes. Let them prove their purity.

Thomas, I hope you are helping players and not helping to sway the casino from answering by asking unimportant questions.

We are waiting for a response from BC GAME, I am very interested in what they will say. I will send requests to all authorities, including the licensor. I won't just leave it like that.

Dear akiraaaacm,

From our point of view, the RTP that you were informed of in-game takes priority over any outside influence. If the casino altered the RTP after outside intervention we presume the information regarding the RTP got updated in-game as well.

As such we don't view your request for a refund as justified, and the complaint will be rejected. I apologize for the disappointing result of the complaint.

Even though we couldn't assist you with this issue, please don't hesitate to contact us if you encounter issues with any online casino in the future.

Best regards,

Tomas

Casino.Guru