BC.Game Casino - Player disputes unauthorized transactions at BC Game Casino.

I regained access to trust wallet and have more information to provide to BC Game. I have already contacted BC Game support to dispute any and all transactions made with their website and they have not responded. Every transaction made was not authorized by me and BC Game has refused to investigate this concern. I am hoping for an investigation on BC Games behalf to solve this matter.

Deposits Associated with my Personal Wallet: 0x664c13f15523ac151aC08A728d31F3b2C48D0491

Account Email:*****der21x@yahoo.com

B.C. GAME Wallet Address: 0x3beddc2404fd216e6f5da7ed870e1b29dadd7dea

First Deposit on August 4th, 2022 at 1:24 PM EST - In the amount of 0.7 BNB

Last Deposit on August 19th, 2022 at 6:30 AM EST - In the amount of 3 BNB

*There are a total of 75 transactions between these wallets. Total BNB to be determined by B.C. Game and returned accordingly.

*Looks like there was another deposit wallet address associated with B.C. Game, information below:

Account Email: ****ider21x@yahoo.com

B.C. GAME Wallet Address: 0x828e4C53211349125fd8004d4E4Bb85fCeaea733

First Deposit on September 15, 2022 at 1:19 PM EST - In the amount of 7 BNB.

Last Deposit on September 18, 2022 at 10:45 AM EST - In the amount of 3.6785554 BNB

Total BNB to be determined by B.C. Game and returned accordingly.

Dear xProRaider21x,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Yes, I did not create an account or authorize any of these transactions associated with B.C. Game. I would like to dispute every transaction made with this online casino. I‘m able to process a police report of this fraudulent activity if that will help the recovery process.

Hello xProRaider21x,

Is there actually any way to prove that those transactions were not made by you?

We can look into the account details with B.C. Game. They should have a team to investigate the account and determine if there were any red flags. I will also be conducting my own investigation and can submit a police report for theft/fraud.

Hello xProRaider21x,

I would definitely recommend to turn to authorities as based on the current information, there isn't much we are able to do as there is no actual proof that those deposit were not made by you. Also if the casino account in BC.Game was created under your name, it must have been someone you know and the verification of the wallet would not be possible without your details.

Is there anything else we could assist you with?

Yes, I believe the authorities would handle this situation much better. However, B.C. Game is unresponsive in communicating with me. I would like for you to add B.C. Game to this chat so we can have clear communication of this matter moving forward.

Hello xProRaider21x,

I'm sorry but as I mentioned above, without a proof we can't invite the casino as it would lead absolutely nowhere. If you can't prove that the account was not created by you or that you did not deposit there, the casino could claim anything they want and we have nothing to argue with.

Please contact the licensing authorities and specially your payment provider regarding the unauthorized payments.

We will be now closing the complaints as per lack of proof received.

Best regards,

Nick