BC.Game Casino - Player claims that payment has been delayed.

Dear Casino Guru Team.

I really need your help to solve my problem.

I made a withdraw 25 exact hours ago. But it never came to my bank.

Amount - 8075 INR

also that's not their first time they always do the same with players. Stuck there deposit and cancel withdraw all time. So players can lose more instead of getting withdrawing funds in name of bank errors or system errors.

2. I do not understand why bcgame ranks 9/10 here.

3. Worst dead live support.

I'm waiting since yesterday for a response from live support but getting no answer.

I'm really worrying of my withdraw now. They always do the same lame thing.

Casino guru maybe with the help of yours. They at least response me. And approve my withdraw.

My order I'd. - F-1769***37674

Dear BustaMachine,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear BustaMachine,

Have you received your withdrawal from the casino yet?

Dear BustaMachine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.